Project Manager - Electric Service Request Application - REMOTE

Project Manager - Electric Service Request Application
Location: This position is Remote and the client is located in the Seattle area.
6 months

The Project Manager will lead the end-to-end delivery of our Electric Service Application Platform (ESAP) - a modern customer-facing intake and workflow system (e.g., Accela, PowerClerk, GridUnity) supporting electric service requests and distributed energy resource (DER) interconnections.

We're looking for a strong, hands-on PM who thrives in complex, multi-stakeholder environments someone who can break down a large implementation into manageable phases, hold vendors accountable, and keep diverse internal teams aligned.

Responsibilities:

• Own the full project lifecycle: charter, plan, execution, cutover, and closeout
• Decompose the implementation into discrete use cases and workstreams (e.g., new service requests, DER interconnection intake, workflow automation, system integrations) and manage each to completion
• Drive scope, schedule, budget, and resource plans keeping them current and honest
• Lead cutover planning, data migration, and operational transition to steady state
• Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator
• Define and finalize contracts and statements of work
• Hold vendors accountable to deliverables, timelines, and quality standards
• Escalate and resolve vendor issues quickly
• Serve as SCL's primary project representative across customer operations, IT, OT, cybersecurity, and executive leadership
• Build and execute a stakeholder engagement and communications plan
• Surface risks and issues proactively bring options, not just problems
• Oversee requirements development, design reviews, and configuration decisions in partnership with business owners and the SI
• Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT)
• Ensure documentation, SOPs, and training are complete before go-live
• Enforce security and compliance standards consistent with SCL practices

Required Education & Experience:

• Bachelor s degree in business, Information Technology, Computer Science or related degree with 5 7 years of experience as a Project Manager. Additional years of experience may be considered in lieu of degree
• 7+ years of PM experience delivering complex, customer-facing technology implementations
• Experience in the utility, energy, or infrastructure sector understand how utilities operate, who the stakeholders are, and what "operational readiness" means in that context
• PMP or equivalent credential (or demonstrated equivalent experience)
• Demonstrated ability to manage multi-vendor environments and hold system integrators accountable
• Experience managing implementations with significant system integration requirements (WAM, GIS, CRM, customer billing, or similar enterprise platforms)
• Strong stakeholder management skills comfortable navigating technical, operational, and executive audiences
• Ability to break down large implementations into phased workstreams and manage each independently