IT Support Analyst

Description

We are looking for a skilled IT Support Analyst to join our dynamic team in Brunswick, Georgia. In this role, you will play a key part in providing technical assistance, managing infrastructure, and ensuring smooth operations across hardware, software, and network systems. This is a contract to permanent position, offering an excellent opportunity to grow within a collaborative and fast-paced environment.

Responsibilities:

Diagnose and resolve hardware, software, and network-related issues to maintain seamless operations.

Install, configure, and repair enterprise infrastructure, including servers, storage systems, and virtual environments.

Plan and implement upgrades for hardware and software platforms, coordinating with vendors and stakeholders.

Enhance and maintain monitoring, automation, and configuration solutions to improve system efficiency.

Create and update detailed documentation for infrastructure services and processes.

Ensure backup systems are functional and respond effectively to incidents.

Provide timely and attentive support for end-user requests and technical issues.

Collaborate with the IT team to uphold cybersecurity standards and compliance.

Deliver clear communication and outstanding customer service to diverse users.

Participate in on-call rotations during evenings, weekends, and holidays to address urgent technical needs.

Requirements

Bachelor's degree in Computer Engineering or a related field, with at least two years of experience as a Systems or Network Administrator.

Proficiency in Microsoft Azure, Office 365, Windows Server, Active Directory, and VMware.

Demonstrated expertise in troubleshooting and managing service desk tickets.

Strong organizational, problem-solving, and communication skills.

Experience with project management and the ability to manage multiple tasks effectively.

Willingness to participate in scheduled on-call support.

Knowledge of cybersecurity standards and compliance protocols.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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