Our client, a leading global travel and hospitality technology company, is looking to hire an Experiences Business Operations Manager in the United States (Remote).
Pay Rate Range: $30-$40/hr on W2, depending on experience.
Responsibilities:
Support the onboarding and execution of high-profile Airbnb Experiences hosted by globally recognized talent, athletes, and public figures.
Build and maintain Experience listing pages while ensuring exceptional accuracy and quality.
Coordinate guest selection, vetting, communications, and logistics with a high degree of discretion and professionalism.
Serve as the operational lead across multiple cross-functional teams including Communications, Production, Trust & Safety, Engineering, and other internal stakeholders.
Develop launch plans, manage timelines, and ensure all operational milestones are met.
Identify process gaps, recommend creative solutions, and partner with Engineering on tooling improvements when needed.
Analyze Experience performance and support post-launch reporting and operational reviews.
Maintain documentation, workflows, and SOPs to support scalable operations.
Requirements:
Bachelor''s degree preferred.
5+ years of Operations, Program Management, Project Management, or Business Operations experience.
Experience managing complex processes or programs from initiation through execution.
Strong cross-functional stakeholder management and communication skills.
Exceptional attention to detail with the ability to maintain a high quality bar in fast-paced environments.
Ability to manage multiple priorities, adapt to changing requirements, and make sound decisions under tight deadlines.
Experience in travel, hospitality, entertainment, luxury goods, guest operations, customer experience, or other white-glove service environments is highly preferred.
Strong Google Workspace/Google Sheets skills and comfort working with data and reporting tools; SQL or Tableau experience is a plus.
Proven ability to work independently, solve problems creatively, and thrive in ambiguous environments.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment OpportunityRussell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance EmploymentRussell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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