Mac Support Engineer

Job Title: Mac Support Engineer
Location: Miami, FL (Onsite)
Duration: 6 Months (Contract)

Job Summary

We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment in Miami, FL. This is a short-term, project-based role focused on hands-on support for Apple hardware, macOS troubleshooting, and end-user assistance.

Key Responsibilities

• Provide onsite Level 1 and Level 2 support for macOS devices, applications, and peripherals

• Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems

• Diagnose and resolve hardware, software, application, and network-related issues

• Support Apple services including Apple ID, iCloud, FileVault, and Time Machine

• Perform macOS upgrades, security patching, and software deployments

• Provision and decommission Mac devices for user onboarding and offboarding

• Coordinate with vendors for hardware repairs and replacements

• Document incidents, service requests, and resolutions in a ticketing system

• Deliver strong customer service and provide clear guidance to end users

Required Skills & Qualifications

• 3–5 years of hands-on experience supporting macOS in an enterprise environment

• Strong expertise in macOS troubleshooting and Apple hardware diagnostics

• Experience with MDM solutions (JAMF preferred but optional)

• Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS)

• Familiarity with ticketing systems such as Freshservice

• Knowledge of Mac security best practices

• Strong communication and customer service skills

• Ability to work independently in an onsite support role

Preferred Qualifications

• Apple certification such as Apple Certified Support Professional (ACSP)

• Basic scripting knowledge (Bash)

• ITIL knowledge or experience working in structured IT environments