Location: Irving, TX
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description: Product Analyst, ServiceNow AI PlatformWe are not accepting C2C or 1099 arrangements.Location: Irving, TX (Las Colinas preferred)
Employment Type: Contract-to-Hire (Conversion Eligible)
About the RoleWe are seeking a
Product Analyst to join the
ServiceNow Core Platform AI Innovation team. In this role, you will help drive the development, governance, and delivery of AI-powered solutions on the ServiceNow platform.
You will act as a key connector across
product, engineering, and governance teams, ensuring AI use cases are delivered efficiently while aligning with enterprise standards, risk models, and compliance requirements.
What You'll Do- Own traceability and lifecycle management of AI use cases from ideation through deployment
- Ensure all AI solutions align with enterprise risk, compliance, and governance models
- Partner with cross-functional teams to coordinate AI initiatives across tenants and development teams
- Support production readiness for AI deployments, including validation and release standards
- Contribute to Agile delivery processes, including:
- Sprint execution
- Backlog refinement and readiness
- Testing and validation coordination
- Manage cross-team dependencies across engineering, architecture, and governance stakeholders
- Facilitate collaboration and communication with stakeholders at all levels, including senior leadership (Directors, VPs)
- Translate business needs into clear, actionable requirements by asking the right questions and guiding discovery
Minimum Qualifications- 5+ years of experience in one or more of the following:
- Business Systems Analysis
- Data Analysis / Systems Design
- Technology Consulting
- Experience gathering and documenting business and technical requirements
- Strong communication and stakeholder management skills
Preferred Qualifications- Familiarity with the ServiceNow platform and its core capabilities
- Experience working in AI/ML-related initiatives or products
- Understanding of AI concepts, including prompt design and responsible AI principles
- Hands-on experience with AI-assisted tools (e.g., Microsoft 365 Copilot or similar)
- Experience working in Agile environments supporting product delivery
- Ability to navigate complex, ambiguous problems and drive structured solutions
Key Skills- AI literacy and applied knowledge
- Requirements gathering and problem framing
- Cross-functional collaboration
- Agile delivery support
- Risk and governance alignment
- Clear, executive-level communication
Why This Role MattersThis role sits at the center of AI innovation on the ServiceNow platform-ensuring that emerging AI capabilities are not only delivered quickly, but also responsibly, securely, and at enterprise scale.
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