Job Title: Quality Control Team Manager

Location: Oakland, CA
Work Model: Hybrid preferred (currently 2 days onsite). Remote candidates may be considered.
Duration: 9 Months

Job Overview

We are seeking an experienced Quality Control Team Manager to lead the Program Quality team within a digital experience and product delivery organization. This leadership role oversees quality assurance processes for a large-scale digital program responsible for digital strategy, product management, member self-service experiences, and platform stability and enhancements.

The Program Quality team functions as the quality assurance and governance body for the program operating model, ensuring teams follow consistent processes, maintain required artifacts, engage effectively across teams, and meet defined performance standards.

This role combines elements of internal audit, coaching, governance facilitation, and performance reporting, helping teams maintain strong delivery discipline, transparency, and operational consistency.

The manager will lead a team responsible for evaluating execution against operating commitments while supporting improvements in process design, quality frameworks, performance metrics, and program governance.

Program and product management experience is required.

Key Responsibilities

Leadership & Governance

• Lead and manage the Program Quality team, overseeing quality assurance activities across digital product delivery teams.

• Translate organizational strategy into team priorities and enforceable operational standards.

• Facilitate governance checkpoints, reviews, and key decision activities across teams.

• Promote consistent adoption of quality frameworks, processes, and artifact standards.

• Provide leadership support for portfolio reporting, performance metrics, and operational oversight.

Program Quality Oversight

Direct quality assurance and validation activities across multiple teams including:

• Validation frameworks for journey analysis and redesign initiatives.

• Oversight of technical feasibility validation processes aligned with strategic goals.

• Monitoring system readiness and reliability validation practices.

• Ensuring consistent User Acceptance Testing (UAT) and regression testing adoption.

• Standardizing Key Performance Indicator (KPI) tracking and stewardship.

• Leading post-release reviews to ensure lessons learned and continuous improvement.

• Driving root cause analysis programs and ensuring action closure.

• Monitoring risk and issue tracking processes across teams.

• Overseeing ecosystem and dependency impact assessments.

• Supporting audit, compliance, and privacy review processes.

Qualifications

• Bachelor s Degree or equivalent experience.

• Demonstrated experience in leadership and project/program management roles.

• Experience translating organizational strategy into operational processes across teams.

Knowledge, Skills, and Abilities

The candidate must demonstrate the ability to ensure and maintain consistent operational standards across teams.

Program & Product Delivery

• Strong understanding of product development concepts, standards, and delivery processes.

• Ability to identify key issues impacting product success, service delivery, and enhancements.

• Experience conducting research, data analysis, and evaluation of product options or alternatives.

Program & Project Management

• Experience applying organizational and project/program management practices to:

  • Plan work

  • Track performance

  • Deliver outcomes

Communication & Stakeholder Engagement

• Strong verbal communication skills to effectively convey information to technical and non-technical audiences.

• Strong written communication skills for documentation, reports, and process specifications.

• Ability to facilitate consensus-building and collaboration among cross-functional teams and stakeholders.

Tools & Technology

• Experience using Microsoft Office Suite and collaboration tools in daily work.

• Familiarity with AI and automation technologies to support business process improvements and operational efficiency.

Special Conditions

The role requires strict adherence to confidentiality and data protection standards.

The selected candidate must exercise discretion when managing sensitive information, including but not limited to:

• Employee records

• Member or customer information

• Health-related data

• Financial information

• Strategic and proprietary business information

The candidate must ensure that sensitive information is shared only with authorized individuals who have a legitimate business need to know and must follow all organizational policies and applicable laws regarding data protection, privacy, and secure information handling.

This includes proper handling of both physical and digital records, as well as secure use of organizational IT systems to prevent unauthorized disclosure or data breaches.