Description
We are looking for an experienced Business Analyst to join our team in Galveston, Texas. This Contract to permanent position offers an exciting opportunity to collaborate with both IT professionals and departmental stakeholders to enhance application systems and streamline business processes. The ideal candidate will possess strong analytical skills and the ability to bridge the gap between technical requirements and business needs.
Responsibilities:
Collaborate with vendors to ensure application systems are updated with the latest patches and improvements.
Investigate and resolve functionality issues, implementing effective remediation plans.
Provide technical and analytical support to identify, develop, implement, and maintain software solutions tailored to departmental needs.
Work closely with IT teams and departmental users to design, test, and maintain application systems and procedures.
Develop and maintain training materials for applications, identifying areas for improvement and addressing weaknesses with enhanced resources.
Create and distribute communication materials, including FAQs, tips, and updates regarding software patches and system changes.
Assist in the development, testing, and implementation of custom reports based on user needs, translating business requirements into technical specifications.
Analyze current business processes, documenting inefficiencies and recommending improvements.
Participate in designing technical solutions to address departmental challenges.
Oversee software deployment, monitoring, and maintenance to align with organizational requirements.
Requirements
Proven experience in business analysis, including gap analysis and documentation.
Familiarity with call center customer service processes and workflows.
Strong understanding of Agile Scrum methodologies.
Skilled in reviewing and interpreting technical documents.
Ability to effectively analyze and improve existing business processes.
Knowledge of municipal government operations and objectives.
Proficiency in project management principles and practices.
Excellent communication skills to convey complex technical information to diverse audiences.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04130-0013388384
- Posted 4 hours ago
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