Description The Service Desk team serves as the primary point of contact between internal users and the IT department, providing technical assistance to ensure employees can effectively use required systems and applications. This role operates in a high-volume, fast-paced environment and requires strong problem-solving skills, professionalism, and a customer-focused approach.
POSITION: SERVICE DESK ANALYSTLOCATION: PLANO, TX (ONSITE)DURATION: 6 MONTHS, POSSIBLE EXTENSIONSRATE: $32-$34Responsibilities:
- Respond to incoming support requests via phone, email, and ticketing system while accurately documenting and updating tickets
- Troubleshoot and resolve hardware, software, and system-related issues, including workstations, peripherals, and network connectivity
- Provide remote support for business-critical applications, including troubleshooting performance and access issues
- Diagnose user-reported problems and determine appropriate solutions or escalation paths
- Collaborate with internal IT teams to resolve complex technical issues and ensure timely resolution
- Manage user accounts, including password resets, access requests, and general account troubleshooting
- Maintain and contribute to knowledge base documentation to improve support efficiency and consistency
Requirements Required Skills:- Experience supporting Windows operating systems and Microsoft Office applications, including Outlook
- Solid troubleshooting skills across hardware, software, and peripheral devices (e.g., printers, phones, network components)
- Ability to work both independently and collaboratively within a team-oriented environment
- Strong organizational skills and attention to detail when tracking and resolving issues
- Experience supporting end users in a professional setting; prior experience in financial services environments is a plus
- Proven ability to prioritize and manage multiple support requests in a fast-paced environment
- Strong interpersonal and communication skills with a focus on delivering high-quality customer service
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