Sr Business Systems Analyst - Healthcare Operations

Senior Business Systems Analyst (Healthcare Operations)

Location: 100% Remote (Must reside in an approved state)
Employment Type: Contract-to-Hire
Work Hours: Eastern Time (EST)
About the Opportunity
We are seeking a Senior Business Analyst to support critical healthcare operations and serve as the liaison between business operations, IT, claims, and testing teams. This is a highly visible role focused on production support, operational analysis, business validation, and technology solution alignment within a complex healthcare environment.
Unlike a traditional requirements-focused Business Analyst position, this role requires someone who thrives in a live production environment, can identify and resolve operational issues, perform deep data analysis, and collaborate closely with both business and technical stakeholders.
The ideal candidate will have experience supporting healthcare payer operations, troubleshooting production issues, conducting root cause analysis, and ensuring successful business outcomes throughout the software development and implementation lifecycle.
Key Responsibilities

• Support day-to-day production operations and business processes within a healthcare payer environment.
• Identify, analyze, document, and resolve production issues through root cause analysis and troubleshooting.
• Partner closely with business operations, claims, IT, and testing teams to drive issue resolution and process improvements.
• Gather, analyze, and interpret business requirements for complex operational initiatives.
• Perform business validation to ensure solutions align with operational and regulatory requirements.
• Review and validate test plans, support User Acceptance Testing (UAT), and provide business sign-off when appropriate.
• Conduct data analysis, data mapping, reporting, and business process assessments.
• Analyze operational and claims-related data to support business decision-making.
• Collaborate across cross-functional teams to support strategic technology and operational initiatives.
• Document business processes, workflows, requirements, and solution recommendations.
• Communicate production impacts, risks, and recommendations to both technical and non-technical stakeholders.
• Support configuration and implementation-related projects as needed.
• Mentor junior analysts and contribute to department best practices and process improvements.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field.
• 7+ years of Business Analyst experience preferred.
• Sr. Business Analyst experience supporting healthcare operations, preferably within payer or claims environments.
• Experience supporting production operations, not solely requirements gathering.
• Strong business validation, root cause analysis, and problem-solving skills.
• Experience partnering with IT, claims, business operations, and UAT teams.
• Strong data analysis experience.
• Experience with data mapping.
• Strong analytical thinking and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a cross-functional environment.
• Experience reviewing and approving test plans and validating UAT outcomes.

Technical Skills

• SQL experience required, Microsoft SQL experience preferred
• Experience with reporting, data analysis, and operational metrics.
• Ability to interpret complex data and provide actionable business recommendations.

Preferred Qualifications

• Experience supporting member fulfillment functions, including:
  • Member ID cards
  • Member materials
• Knowledge of healthcare payer operations and claims processing.
• Familiarity with claims payment systems.
• Experience supporting complex healthcare operational workflows.
• Experience working with reporting and operational analytics teams.
• Exposure to enterprise healthcare platforms and integrated systems.

Why Join?

• Contract-to-hire opportunity with a growing healthcare organization.
• High-visibility role supporting mission-critical operational functions.
• Exposure to complex healthcare systems and business processes.
• Opportunity to solve challenging operational problems and drive meaningful business outcomes.
• Collaborative environment with strong cross-functional engagement and career growth potential.

Job Type & Location
This is a Contract to Hire position based out of Virginia Beach, VA.
Pay and Benefits
The pay range for this position is $50.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.