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Job Title: USA-Technology Consultant-5
Location: Remote (US)
Duration: Contract - 12 months
Pay Range: $100/hr $130/hr (W2)
Job ID: 411837
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an Apriso Operations & Maintenance (O&M) Support Consultant to join our dynamic team. The ideal candidate will have strong experience in Apriso MES administration, production support, and incident/problem management and a proven ability to maintain stable operations, resolve application issues, and support deployments with minimal impact to manufacturing.
Responsibilities:
- Monitor Apriso MES system health, performance, and availability across production environments.
- Triage, troubleshoot, and resolve incidents and application issues in partnership with IT, operations, and engineering teams.
- Execute routine maintenance, apply fixes, and manage configuration changes following change control processes.
- Validate system updates and support deployments to ensure minimal disruption to manufacturing operations.
- Provide day-to-day end-user support and coordinate timely escalation for high-priority or complex issues.
- Create and maintain runbooks, SOPs, and knowledge-base articles to drive continuous improvement.
Required Skills & Qualifications:
- Hands-on experience supporting Apriso MES in production, including monitoring, incident resolution, and maintenance.
- Strong analytical and problem-solving skills with root-cause analysis and corrective action planning.
- Knowledge of manufacturing processes and shop-floor operations in a regulated or high-availability environment.
- Experience with change management, deployments, and validation of system updates.
- Effective communication and collaboration with cross-functional teams and end users.
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Preferred Skills:
- Experience with ITIL practices for incident, problem, and change management.
- Familiarity with SQL, scripting, and basic system administration for application support.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
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