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Field Service Technician

Lawrenceville, GA, US • Posted 60+ days ago • Updated 9 hours ago

Contract W2

On-site

$20.24 - $23/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Field Service
SAP BASIS
Managed Services
Point Of Sale
Power Tools
Issue Tracking
Computer Networking
Communication
Attention To Detail
Management
CompTIA
Break/Fix
Mechanical Engineering
Repair
Laptop
Servers
Wireless Networking
Account Management
Organizational Skills
Cabling
Standard Operating Procedure
Knowledge Management
Data Link Layer
Computer Hardware
Printers
Customer Service

Summary

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

1+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
Knowledge?of?computer?hardware, software, printers, networking, cable?management/installation, and common restaurant technologies.
Ability to diagnose and resolve technical issues effectively.
Possess strong communication skills, attention to detail, and strong technical ability.
Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
Willing to utilize a ladder (10ft. Reach).
Able to lift 50lbs.
Excellent organizational and time management abilities.
Ability to work independently as well as in a team environment.
Strong customer service skills with the ability to communicate technical information to non-technical audiences.
Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
Active driver's license.
CompTIA A+

What You Will Be Doing

Run break/fix calls for all dispatch customers.
Diagnoses mechanical, hardware, software, and systems failures, using established procedures?.
Performs service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers, and wired/wireless networking.
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).?
Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
Follow all standard operating procedures (SOPs) through the effective use of knowledge management.
Elevates complex and/or high priority problems that they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).?
Install, configure, and maintain hardware (printers, computers, peripherals) and software.
Provide technical assistance to customers while on-site
Perform routine maintenance on Laser and wide-format printers to ensure optimal performance and prevent breakdowns.
Responsible for the personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
Maintain accurate records of service activities, including repairs, maintenance, and customer interactions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 863289
Posted 30+ days ago

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