ServiceNow AI Architect

Remote • Posted 9 hours ago • Updated 9 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Generative Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Workflow
  • Use Cases
  • ServiceNow
  • Workflow Data Fabric

Summary

1. ServiceNow AI Architect

Remote

Contract

Job Description : 

Experience: 10+ Years
Role Summary
Lead the design and implementation of ServiceNow-centric AI and agentic workflows, enabling intelligent automation across financial processes (Source-to-pay/Order-to-cash/similar).

Key Responsibilities
•    Define end-to-end AI architecture within ServiceNow, including:
o    Now Assist
o    Agent Studio
o    Workflow Data Fabric (WDF)
•    Design agent orchestration patterns across workflows (multi-agent systems)
•    Integrate ServiceNow with external AI platforms (Databricks / Azure) for advanced reasoning
•    Enable agent-to-agent communication and hybrid AI architecture
•    Drive workflow-centric AI use cases (collections, disputes, cash application)
•    Ensure enterprise-grade governance, security, and scalability
•    Collaborate with business, integration, and engineering teams

Required Skills
•    Strong experience in ServiceNow architecture (CSM, App Engine, Flow Designer)
•    Exposure to ServiceNow AI capabilities (Now Assist, GenAI, Agent Studio)
•    Experience in designing AI-enabled enterprise workflows
•    Understanding of integration patterns (REST APIs, event-driven systems)
•    Experience working with external AI/ML platforms

Preferred Skills
•    Experience in Order-to-Cash / Accounts Receivable
•    Exposure to Databricks / Azure AI ecosystem
•    Experience designing agentic or multi-agent systems

Ideal Profile
•    Architect-level candidate with strong ServiceNow + AI combination
•    Ability to work in emerging tech environments
•    Strong problem-solving and design thinking capability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10434225
  • Position Id: 8936868
  • Posted 9 hours ago
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