Configuration Analyst (Remote)

Description

We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing Genesys Cloud systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee.

Responsibilities:

Manage and maintain the configuration management database to ensure accuracy and consistency.

Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies.

Develop and implement configuration management plans, procedures, and policies aligned with industry standards.

Conduct regular audits and reviews to verify the integrity and reliability of configurations.

Perform monthly scans across all environments to identify and resolve discrepancies.

Maintain version control for both hardware and software operational configurations.

Collaborate with stakeholders to address and resolve configuration-related challenges.

Stay informed about emerging trends and best practices in configuration management.

Utilize technical expertise to identify opportunities for process optimization and technology integration.

Document and translate requirements into detailed program designs for presentation to leadership.

Requirements

Proven experience working with Genesys Cloud systems is mandatory.
Strong knowledge of configuration management processes and tools.
Expertise in database queries and operational data analysis.
Familiarity with industry standards and regulatory requirements related to configuration management.
Ability to manage projects, track progress, and communicate risks effectively.
Exceptional analytical and problem-solving skills to address configuration issues.
Experience in the healthcare industry is preferred.
Ability to work independently with minimal supervision while collaborating effectively with teams.

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