Data Center Technician L2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Le Qubcois:

Le technicien de centre de donnes niveau 2 (L2) est un rle pratique qui supporte le dploiement et les oprations d'un environnement de centre de donnes haute performance grande chelle.

Ce poste donne une base solide en oprations de data center. Tu vas commencer par participer au dploiement et la mise en place de l'infrastructure : installation d'quipements, cblage structur, mise en marche des systmes. Ensuite, quand l'environnement va tre en mode stable, tu vas continuer supporter les oprations quotidiennes pour assurer la fiabilit, la performance et la stabilit des oprations.

Tu vas travailler de prs avec des techniciens plus expriments, des ingnieurs et l'quipe de gestion du site pour excuter les tches, rpondre aux incidents et maintenir des standards levs en qualit et en scurit. Ce rle est idal pour quelqu'un qui veut dvelopper ses comptences techniques dans un environnement rapide et critique.

Tu vas aussi collaborer avec plusieurs quipes, donc une bonne communication en anglais (crite et parle) est essentielle.

Ce poste permet de toucher autant au dploiement qu'aux oprations, ce qui offre une belle progression technique dans un environnement d'infrastructure critique.

Responsabilits principales:

• Supporter les activits de rack & stack, l'installation d'quipements et le cblage structur pendant le dploiement
• Aider l'approvisionnement, la configuration et la validation des systmes
• Faire du troubleshooting niveau 1 (Layer 1) et donner un coup de main sur les diagnostics niveau 2/3 au besoin
• Surveiller et rgler les problmes matriels et d'infrastructure via les systmes de billets (tickets)
• Tenir jour l'inventaire et le suivi des quipements avec des outils ITSM/DCIM
• Respecter les procdures (SOP), ainsi que les rgles de scurit et de sret
• Participer la gestion des changements (maintenance, mises en production, etc.)
• Supporter la transition du dploiement vers les oprations rgulires
• Travailler en quipe pour livrer les tches temps et avec qualit
• Participer une rotation de garde (on-call) pour un environnement 24/7

Comptences requises:

• Bonne communication en anglais (orale et crite) pour travailler avec diffrentes quipes
• Exprience pratique en installation d'quipements de centre de donnes et cblage structur
• Connaissances de base en rseautique (switchs, routeurs, cbles)
• Confort avec les interfaces CLI (Cisco, Arista, Juniper, Dell)
• Exprience avec des processus structurs (SOP, systmes de billets)
• Connaissance d'outils ITSM/DCIM (ServiceNow, Jira ou quivalent)
• Bon souci du dtail et sens de l'organisation
• Capacit suivre de la documentation technique
• Esprit d'quipe et bonnes communications
• Capacit grer plusieurs tches dans un environnement rapide
• Motivation apprendre de nouvelles technologies et mthodes

Exigences physiques et oprationnelles:

• Capacit de soulever jusqu' 50 lb
• l'aise de rester debout longtemps
• Capacit de rpondre aux appels de garde dans les dlais demands
• Moyen de transport fiable
• Capacit d'utiliser de l'quipement de manutention (un atout avec certification)

Exprience requise:

• 2 3 ans en centre de donnes ou environnement technique similaire
• Exprience en rack & stack et cblage structur
• Exprience en dploiement/re-dploiement de systmes (USB, PXE, rseau)
• Base en configuration de rseau (IP, setup initial)
• Connaissance de Linux (un atout)
• Connaissance de matriel serveur (Dell, HPE, Supermicro ou quivalent)
• Bases en rseautique (DNS, DHCP, Layer 2/3)
• Exprience avec des systmes de billets (Jira, un atout)
• Connaissance des bonnes pratiques en data center (redondance, cblage, alimentation)
• Connaissances de base en systmes lectriques, HVAC et infrastructure (un atout)

Certifications (un atout):

• CompTIA Server+, Network+ ou quivalent
• ITIL Foundation
• CCNA ou certification rseau de base

English:

The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.

This position provides a strong foundation in data center operations, beginning with participation in the deployment and infrastructure build phase, where you will assist with hardware installation, structured cabling, and system bring-up. As the environment transitions into steady-state operations, you will continue to support day-to-day activities focused on maintaining reliability, performance, and operational consistency.

You will work closely with senior technicians, engineers, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality and safety. This role is well-suited for technicians looking to expand their technical skillset and grow within a fast-paced, production-critical environment.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program.

Key Responsibilities:

• Support rack & stack, hardware installation, and structured cabling during deployment phase
• Assist with system provisioning, configuration, and validation activities
• Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed
• Monitor and respond to hardware and infrastructure issues through ticketing systems
• Maintain accurate asset tracking and inventory records using ITSM/DCIM tools
• Follow Standard Operating Procedures (SOPs), safety, and security protocols
• Participate in change management processes, including maintenance and production activities
• Support the transition from deployment to steady-state operations
• Collaborate with team members to ensure timely and high-quality task execution
• Participate in on-call rotation supporting 24x7 operations

Required Skills:

• Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
• Hands-on experience with data center hardware installation and structured cabling
• Basic understanding of networking concepts and hardware (switches, routers, cabling)
• Familiarity with network device CLI (Cisco, Arista, Juniper, Dell)
• Experience working within structured operational processes (SOPs, ticketing systems)
• Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
• Strong attention to detail and organizational skills
• Ability to follow technical documentation and procedures accurately
• Strong communication and teamwork skills
• Ability to multitask and adapt in a fast-paced environment
• Willingness to learn new technologies, systems, and processes

Physical & Operational Requirements:

• Ability to lift and move up to 50 lbs
• Comfortable working on feet for extended periods
• Ability to respond to on-call incidents within defined timelines
• Reliable transportation to work location
• Ability to operate material handling equipment (certification preferred)

Required Experience:

• 2-3 years of experience in data center operations or similar technical environments
• Experience with rack & stack and structured cabling
• Experience provisioning or re-provisioning systems (USB, PXE, or network-based methods)
• Basic experience configuring network devices (IP addressing, initial setup)
• Familiarity with Linux operating systems (preferred)
• Working knowledge of server hardware (Dell, HPE, Supermicro, or similar)
• Understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
• Experience working with ticketing systems (Jira preferred)
• Basic understanding of data center best practices (redundancy, cabling, power awareness)
• Exposure to electrical, HVAC, and infrastructure systems (preferred)

Preferred Certifications:

• CompTIA Server+, Network+, or equivalent
• ITIL Foundation
• CCNA or similar entry-level networking certification

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.