Role: Data Center II Technician
Location: New South Wales, Australia
Data Center II Technicians are expected to have previous experience in an enterprise Data Center or Lab environment for over 2 years, (or show similar commensurate experience).
Data Center II Technicians work alongside other IT support staff and Infrastructure SME’s to support the install, troubleshooting, and maintenance of equipment located in a Data Center/Lab environment - frequently this work will require completion without additional resources or supervision.
Experience working with personal computers and general application experience is assumed – MS Office, Google Suite, Smartsheets. Experience with Data Center Infrastructure Management, (or DCIM) tools is preferred.
Tasks / Responsibilities
- Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).
- Execute installations in accordance with server elevation diagrams and patching matrices.
- Build and deploy Server cabinets within DCIT standard
- Troubleshooting of devices in the Data Center that require physical connectivity.
- Inventorying of Data Center devices - IT Asset Management, (ITAM).
- Capture device information such as asset tag, serial numbers, and MAC addresses.
- Maintain proper cable management techniques, and power redundancy standards as required by the customer.
- Perform basic server troubleshooting - such as power and link light verification.
- Interface with customers, clients, and technical staff as required.
- Physically assist in moving and racking equipment as directed.
- Maintain a clean and safe work environment.
- Maintain client standards documentation as required.
- Act as a mentor to entry level Data Center I Technicians as required.
Qualifications / Skillset
- At least 2 years of previous experience in an enterprise Data Center/Lab environment.
- Ability to use hand tools.
- Can regularly lift equipment weighing up to 50 lbs.
- OSHA/ESD awareness. Knowledge of safety practices in Data Center and Engineering Labs for lifting, use of ladders etc.
- Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.
- Understanding the use case of different cabling – Coaxial, Ethernet, and Fiber.
- Experience with Data Center hardware, (Compute, Network, SAN, and NAS), as well as internal componentry - Processors, Memory/RAM, Storage drives and Network cards.
- Thorough understanding of air flow, heat management, and power redundancy practices.
- Ability to read and comprehend rack elevations, patching matrices, network topologies without assistance.
- Ensures that assigned tasks are completed in a timely manner through independent planning, prioritization and time management.
- Perform miscellaneous physical tasks as required by clients.
- Perform miscellaneous reporting and monitoring tasks as assigned by DC Lead/client.
Required to Succeed:
- High level of written and oral fluency in English.
- Self-motivated, professional, and has attention to detail.
- Ability to multi-task.
- Ability to be on your feet for 8 hours a day
