Salesforce Scrum Master - Remote / Telecommute

Responsibilities:

• Act as a bridge between business stakeholders and technical teams to translate business needs into actionable Salesforce requirements.
• Gather, analyze, and document business requirements for Salesforce initiatives.
• Create user stories, acceptance criteria, process flows, and maintain requirement documentation.
• Perform impact analysis for enhancements, defects, and change requests.
• Collaborate with Salesforce developers, admins, and architects to ensure accurate implementation.
• Provide functional guidance on Salesforce features including objects, fields, workflows, validations, reports, and dashboards.
• Support User Acceptance Testing (UAT) including test case creation, coordination, and validation.
• Assist in release readiness and post-deployment validation activities.
• Participate in Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
• Partner with Product Owners to prioritize backlog and ensure readiness of user stories.
• Facilitate workshops, requirement discussions, and stakeholder review sessions.
• Communicate progress, risks, and dependencies to leadership and stakeholders.
• Ensure effective coordination and alignment across cross-functional teams.

Required Skills And Qualifications:

• 5+ years of experience as a Business Analyst, preferably in Salesforce or CRM programs.
• Strong understanding of Salesforce data model, security, automation, reports, and dashboards.
• Experience writing user stories and acceptance criteria in Agile environments.
• Proficiency with Agile tools such as JIRA and Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to translate complex technical concepts into business-friendly language.

Preferred Qualifications:

• Experience working in Scrum or Agile delivery environments.
• Exposure to Salesforce administration or configuration.
• Experience supporting end-to-end Salesforce implementations or enhancements.
• Strong stakeholder management and facilitation skills.