Incident Manager With AI Platform

Key Responsibilities Service Request Management: Oversee the fulfillment of IT service requests. Ensure requests are categorized, routed, and resolved efficiently according to established ServiceLevel Agreements (SLAs).Platform Administration & Usage: Utilize ServiceNow as the primary ITSM tool for tracking, reporting, and managing tickets. Leverage Jira to bridge communication and workflowbetween the IT Service Desk and development/engineering teams.Support/test UX/UI improvement initiatives fo

The Incident/Problem Management Team Lead is responsible for managing a fast-paced, high impact Enterprise level Incident/Problem team and Lifecycle. The Team is the central communications point for all incidents managed in support and IT infrastructure that is servicing a large Enterprise user base. Experience will be required in managing a dedicated 24x7x365 12+ person Incident and Problem team, which is accountable for the end-to-end ITIL incident and problem management process. The Lead will

Job Title - IT Incident & Event Management Specialist Location - Remote, United States Job Summary STAFFXPERT LLC is seeking an IT Incident & Event Management Specialist on behalf of our client in the United States. This role is responsible for monitoring enterprise applications and infrastructure, managing incident response activities, analyzing system performance trends, and supporting operational excellence across complex IT environments. The ideal candidate will have strong experience

Job Title: ServiceNow ITOM (IT Operations Management) DOD (Dept of Defense) / Department of War(DOW) projects ship required due to program access requirements. Must be eligible to obtain DOD Clearance Duration: up to 12 months Contract with possible extensions Location: Remote Work (Work From Home) Work Schedule: 4/10 First Shift, Monday to Thursday 10 hours per day. Pay Rate: $72.47/hr on W2 [the pay rate may differ depending on your skills, education, experience, and other qualifications]