ServiceNow AIOps Consultant
Introduction
We are seeking an experienced ServiceNow AIOps Consultant/Architect to join our team on a long-term remote engagement. The ideal candidate will have strong expertise in ServiceNow ITOM and AIOps capabilities, including Event Management, Metric Intelligence, Health Log Analytics, and automation/orchestration solutions. This role requires hands-on implementation experience, architecture design skills, and the ability to work directly with clients and cross-functional teams.
Responsibilities
- Implement, configure, and optimize ServiceNow AIOps solutions
- Integrate enterprise monitoring and observability tools with ServiceNow
- Design and develop AIOps architecture, data flows, dashboards, and service health models
- Configure alert management, event correlation, noise reduction policies, and predictive analytics
- Develop automation solutions using various ServiceNow tools
- Design and implement orchestration workflows and self-healing capabilities
- Collaborate with Cloud, DevOps, Infrastructure, Monitoring, and ITSM teams
- Lead client workshops, gather requirements, prepare solution designs, and conduct testing
- Create technical documentation, implementation guides, and operational runbooks
- Support continuous improvement initiatives for monitoring and operational efficiency
Requirements
<>Required Qualifications
- 7+ years of ServiceNow experience with strong focus on ITOM and AIOps
- Hands-on experience implementing ServiceNow Event Management, Metric Intelligence, Health Log Analytics, and Agent Client Collector
- Strong understanding of Machine Learning-based anomaly detection and event correlation
- Experience integrating monitoring tools and observability platforms into ServiceNow
- Expertise in ServiceNow Flow Designer, IntegrationHub, and Orchestration
- Proficiency in ServiceNow scripting using JavaScript
- Working knowledge of Python, Shell scripting, or PowerShell
- Experience with cloud platforms such as AWS, Azure, and/or Google Cloud Platform
- Strong understanding of ITIL processes and IT Operations Management best practices
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong communication, presentation, and client-facing skills
<>Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- CIS - ITOM, CIS - Discovery, CIS - Event Management
- Additional ServiceNow certifications are a plus
- Experience with large-scale enterprise AIOps implementations
Nice to Have
- Experience with observability tools such as Splunk, Dynatrace, Datadog, AppDynamics, etc.
- Knowledge of CMDB, Service Mapping, Discovery, and Cloud Management
- Experience with Agile/Scrum delivery methodologies
Key Skills
ServiceNow AIOps, Event Management, Metric Intelligence, Health Log Analytics, Agent Client Collector, ITOM, Service Mapping, Discovery, CMDB, IntegrationHub, Flow Designer, Orchestration, JavaScript, REST API, SNMP, AWS, Azure, Google Cloud Platform, ITIL, Automation, Observability, Anomaly Detection, DevOps
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