Business Analyst

Job#: 3032123

Job Description:

Business Analyst - Digital Products & Customer Experience

Duration: Contract through 2026, strong potential to extend

Location: Greenwood Village, CO

Onsite Requirement: 4 days onsite, 1 day remote per week

Compensation: $55-70/hr

We're looking for a curious, data-driven, and highly organized Business Analyst to join our Digital Product team. If you love digging into data, clarifying complex problems, and shaping customer-facing digital experiences, this role gives you the chance to make a visible impact across web and mobile products used by thousands of business customers.

This is a great fit for someone who enjoys 50% analysis, 50% documentation, and 100% collaboration.

What You'll Do

You'll partner closely with Product Managers, Product Owners, UX, researchers, data analysts, and engineering teams to accelerate discovery and delivery of new digital features. Your work will help the team answer questions like: What should we build next? What does the data tell us? How do we improve the customer experience?

Your day-to-day will include:

• Gathering, analyzing, and documenting business, functional, and reporting requirements
• Creating clear, concise BRDs, PRDs, process flows, data definitions, and current-state/future-state documentation
• Pulling and interpreting data from tools like Tableau, Adobe Analytics, and other web analytics platforms to identify trends, gaps, and opportunities
• Supporting prioritization by helping the team understand impact, baseline performance, and where to focus next
• Leading stakeholder conversations, validating assumptions, and driving alignment across teams
• Creating visuals, process maps, and storytelling decks (Lucid, PowerPoint) to support decision-making
• Conducting industry and competitive analysis to inform product strategy
• Using AI-enabled tools (where appropriate) to support large-scale data review and insight generatio
• You won't be building dashboards - you'll be using analytics to guide business decisions and shape the customer experience.

What You Bring

We're looking for someone who is analytical, intuitive, and comfortable navigating ambiguity while keeping teams aligned.

Required experience:

• 3+ years in business analysis, data analysis, or digital product analysis
• Strong ability to document clearly and concisely
• Experience pulling, analyzing, and summarizing data
• Familiarity with Tableau, Adobe Analytics, or similar analytics tools
• Experience writing requirements that feed development teams (user stories, acceptance criteria, etc.)
• Ability to create process flows and visualize complex systems
• Experience with digital products - web portals, customer-facing sites, B2B portals, or mobile apps
• Confluence/Jira experience
• Strong stakeholder management and communication skills
• Comfort leading meetings and driving conversations with peers and leaders
• Understanding of Agile processes

Why This Role Matters

This team is expanding its ownership of the digital customer experience. You'll help shape how business customers interact with online portals, self-service tools, and support experiences. Your insights will directly influence what gets built, how it gets prioritized, and how we measure success.

If you enjoy being the connective tissue between data, product strategy, and execution - you'll thrive here.

Interested? Let's talk.

If this sounds like the kind of work that energizes you, apply or reach out directly to Emily Pentico at (epentico @ apexsystems.com). We'd love to learn more about your background and share what our team is building next.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.