Role Summary
We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.
Key Responsibilities
- Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
- Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
- Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
- Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
- Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
- Perform code reviews and establish development standards and best practices.
- Troubleshoot complex platform issues and provide technical guidance.
- Mentor junior developers and support capability building within the team.
- Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.
Required Technical Skills
· 8+ years of ServiceNow development experience with strong expertise in:
o ITSM Suite, Service Catalog, Flow Designer, IntegrationHub
o CMDB, Knowledge Management
o JavaScript, Glide APIs, ServiceNow Scripting
o REST/SOAP integrations
o ServiceNow platform security and performance optimization
· Experience with Agile delivery, DevOps, Git, and CI/CD practices.
· Strong understanding of ServiceNow development best practices and scalable solution design.
Soft Skills
- Strong technical leadership and mentoring skills.
- Ability to work independently and drive implementation activities.
- Excellent stakeholder management and communication skills.
- Strong presentation skills with the ability to influence architectural decisions.
- Analytical problem-solving and decision-making capabilities.
Required Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
Location: Chicago
Experience: 8+ Years
Employment Type: Full-Time
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