Cynosure Technologies LLC
Cynosure Technologies LLC

Need - Google CX / Five9 Solution Architect - Phoenix, AZ (Onsite)

Phoenix, AZ, US • Posted 4 days ago • Updated 4 days ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
Occasional Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Communication
  • Cloud Computing
  • Cloud Security
  • Collaboration
  • Continuous Integration
  • Continuous Integration and Development
  • Continuous Delivery
  • Continuous Improvement
  • Modeling
  • Natural Language Processing
  • Interactive Voice Response
  • Leadership
  • Virtual Private Cloud
  • Stakeholder Management
  • Release Management
  • Payment Card Industry
  • OAuth
  • Orchestration
  • Good Clinical Practice
  • Google Cloud
  • Google Cloud Platform
  • Data Structure
  • Documentation
  • Encryption
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Agile
  • Algorithms
  • Campaign Management
  • DevOps
  • GitHub
  • HIPAA
  • High Availability
  • IaaS
  • Migration
  • Quality Assurance
  • RBAC
  • Routing
  • SIP
  • Telephony
  • ACD
  • Terraform
  • Google CX
  • Five9

Summary

Hi, 
The Following Requirement are given below
 
Role: Google CX / Five9 Solution Architect
Location: Phoenix, AZ (Onsite)
Duration: 6 months
Experience: 15+
 


Google CX Skills 
Candidate must have Deep knowledge of Google CX
  • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
  • Architect secure, resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
  • Experience with automated release management using GitHub Actions.
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.
  • Good understanding of data structures, algorithms, and design patterns
  • Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike" "Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success." Contact center as a Service, CCaaS, Google CCAI, Five 9
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123013
  • Position Id: 8987972
  • Posted 4 days ago
Contact the job poster
Viswanath Yerubandi

Viswanath Yerubandi

Cynosure Technologies LLC Recruiter @ Cynosure Technologies LLC
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