Contact Center Technology Engineer

Job Description We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ideal candidates should have strong hands-on expertise in Genesys Cloud CX development, integrations, and AI-driven contact center solutions. This is a fully onsite role based in Phoenix, Arizona. Required Skills Strong hands-on experience with Genesys Cloud CX Expertise in: Routing Email integrations Web Surveys Sentiment Analysis Genesys APIs Proficiency in Python Experience with

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Lead Application Engineer to drive application development and integration efforts supporting a large-scale contact center environment. Summary: This role will play a critical part in modernizing technology, including an upcoming migration from on-premise contact center platforms to a cloud-based solution (AWS or Google Cloud Platform). This is a highly visible role requiring both hands-on engineering expertise and strategic

CCaaS-Five9-Google Cloud Platform-Senior Eng (AWS Connect/ Google Five9/)" "Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. Architect secure, resilie

Python Developer Phoenix, AZ 6 Month with possible extension We are seeking a Python Platform Engineer with Applied AI experience to support enterprise-scale digital platforms powering content management, navigation, and search experiences across global web properties. This role sits within a high-impact engineering team responsible for building and modernizing core platforms including CMS, global navigation systems, and enterprise search. You will help drive the transition from traditional rule