Desktop Technician

Immediate need for a talented Desktop Technician. This is a 06+months contract opportunity with long-term potential and is located in Richmond, VA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-07309

Pay Range: $20 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Key Skills; Desktop, Windows 11, ServiceNow
• MUST have experience with ServiceNow ticketing system
• Great Customer Service Skills, Strong analytical, troubleshooting and typing skills
• MUST have experience and knowledge of Windows 11 operating system
• MUST have experience in an IT setting with computer hardware/software and troubleshooting and identifying issues to work towards resolution
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.
• This level is staffed by individuals who have IT help desk experience delivering excellent customer service.
• This position is 100% phone support.
• The ideal candidate must possess extensive knowledge of the Windows 11 operating system.
• Additional working knowledge, or experience in the following areas is required:
• Computer hardware/software, iDevices, Tough Books, Windows 10, & 11 OS, MS Office suite, Teams, Share Point, Active Directory, Mainframe, print management tools, and Experience working with ticketing systems.
• ServiceNow ticketing system experience is required
• Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
• Personable and approachable, Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal
• Ability to identify and solve problems quickly/escalate issues efficiently
• Familiarity with knowledge process for creating procedural articles is desirable
• Ability to multitask while client is on the phone by researching knowledge and documenting tickets
• Demonstrated competency in logical and analytical thinking
• Experience in the adaptation and application of rapidly changing technology to business needs
• Proficient at exercising self-discipline and mindfulness in open call center environment
• Experience working in contact center environment where the importance of adhering to scheduled breaks is measured
• Experience working and performing well in environment where individual performance metrics and scores are measured monthly
• Experience: 3+ years of IT Helpdesk Support experience
• Education: Minimum of High School Diploma and or Equivalency
• Experience: 3+ year of relevant experience in complex or high-volume payment environments.

Our client is a leading Electric utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .