The Enterprise Application Support Analyst provides day-to-day support for the organization’s enterprise applications, serving as a primary point of contact for end users and resolving functional issues across core business systems. This role partners closely with users to troubleshoot problems, improve workflows, and ensure applications effectively support business operations. The analyst is actively involved in user training, onboarding, and documentation to drive adoption and consistent system use. They collaborate with IT teams and vendors to diagnose root causes, implement fixes, and support system enhancements. This position plays a key role in stabilizing and optimizing enterprise applications in a multi-location environment.
1. Participate in the ERP implementation from inception, including system configuration review, testing, and go-live support.
2. Develop and deliver end-user training, including new user onboarding, role-based training sessions, re and advanced training as business needs evolve
3. Ensure that all devices throughout the network are performing at an optimal level. Serve as a primary point of contact for ERP-related questions, issues, and user assistance across all functional areas.
4. Assist with business process alignment, helping users adapt workflows to ERP best practices.
5. Analyze reported issues, determine root causes, and either resolve directly or coordinate with vendors, internal IT teams, or functional owners.
6. Document procedures, common issues, and solutions to support knowledge sharing and continuous improvement.
7. Support post-go-live stabilization, ensuring consistent system usage and minimizing business disruption.
8. Travel as needed to support users across multiple states during implementation and ongoing operations.
Never miss an opportunity! Create an alert based on the job you applied for.
