ServiceNow Analyst / BSA HRSD & Employee Center

Phoenix, AZ, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • SNOW
  • Servicenow
  • HRSD
  • Employee Center
  • Service Catalog

Summary

Position Title :: ServiceNow Analyst / BSA Employee Center & Service Catalog

Duration :: Contract

Locations :: Phoenix AZ

Job Description:

Role Summary

Business Systems Analyst supporting Employee Center and Service Catalog initiatives, focusing on requirements gathering, workflow documentation, and improving employee self-service experience within ServiceNow.

Key Responsibilities

  • Gather, analyze, and document business and system requirements for Employee Center and Service Catalog
  • Translate stakeholder needs into:
    • User stories
    • Functional specifications
    • Acceptance criteria
  • Support catalog onboarding:
    • Define request forms, variables, workflows, SLAs
  • Document current-state and future-state processes for request fulfillment
  • Work with IT, HR, Facilities, and other teams to standardize service offerings
  • Assist in workflow automation using Flow Designer / Integration Hub
  • Support UAT:
    • Test case creation
    • Execution support
    • Defect tracking
  • Help define and track experience metrics:
    • Self-service adoption
    • Request completion time
    • CSAT
  • Ensure alignment with CMDB / CSDM where applicable
  • Create documentation:
    • Process flows
    • Knowledge articles
    • Training materials

Required Skills

  • 4 7 years as Business Analyst / Systems Analyst
  • 2 3 years ServiceNow (Service Catalog / Employee Center preferred)
  • Strong experience in workflow/process documentation
  • Experience with Agile (user stories, backlog support)
  • Stakeholder management skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 8968908
  • Posted 1 day ago
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