Job Title: Desktop Support Tech
Job Location: Dublin, CA 94568
Job Duration: 5 Months Contract
Pay Rate: $30.00/hr to $35.00/hr
Job Description:
Scope & Responsibilities:
- Provide deskside and walk-up support to local teams and associates during the Windows 11 refresh.
- Assist with testing and validation of Windows 11 images prior to and during deployment.
- Perform services as required by assigned service desk tickets, including break/fix and upgrade-related tasks.
- Troubleshoot and resolve Windows 11 and MS O365 related issues.
- Support device setup, configuration, and basic post-upgrade validation.
- Operate effectively in a fast-paced, time-sensitive environment while meeting service expectations.
Deliverables:
- Deskside support for Windows 11 upgrade activities.
- Successful completion of assigned service desk tickets related to the refresh.
- Tested and validated device images as directed by the project team.
- Documented issue resolution and ticket updates in the client s ticketing system.
- Support continuity during the Windows 11 rollout period.
Required Skills:
- 4 5 Years of Desktop Support
- Windows imaging
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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