Desktop Support Engineer PC/MacOS

Description
The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.
Preferred Qualifications: Desktop support, TCP, Windows Operating systems, Computer Science, MCP, Enterprise software, Windows, Microsoft Office, 3 years IT Support exp, DHCP, Analysis skills, Associates or Bachelor's degree, Remote access software, Computer networking, DNS, MacOS, TCP/IP, Communication skills, PowerShell, Active Directory, CompTIA A+, VPN

Full Job Description
Seeking an IT Desktop Support Technician. The ideal candidate will have a strong technical experience, excellent problem-solving skills, and the ability to provide advanced support for a variety of desktop, laptop, and mobile devices. This will include troubleshooting complex issues, managing escalations, and ensuring a high-level of user satisfaction. This position will be onsite at our San Francisco, CA. location.
What You'll Be Doing

• Technical Support: Provide advanced technical support for hardware, software, and network-related issues. Resolve escalated tickets from Level 1 support efficiently and effectively.
• Troubleshooting: Diagnose and resolve complex technical issues related to desktop, laptop, and mobile devices. Utilize remote desktop tools to assist users offsite.
• Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware. Ensure all devices meet company standards and security protocols.
• User Support: Assist end-users with technical issues via phone, email, or in person. Provide clear and detailed documentation and guidance to users to prevent future issues.
• System Maintenance: Perform regular system maintenance, updates, and backups. Monitor system performance and security, ensuring compliance with IT policies.
• Documentation: Maintain detailed records of support requests, resolutions, and system changes. Create and update technical documentation and user guides.
• Collaboration: Work closely with other IT team members to resolve issues and implement new technologies. Assist with training and mentoring Level 1 support staff.
• Project Involvement: Participate in IT projects, including system upgrades, rollouts, and migrations. Provide input on IT strategies and initiatives.
• Emergency Support: Provide after-hours support as needed for critical issues or system maintenance.

What You'll Bring

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required.
• Minimum of 3 years of experience in a desktop support role, with at least 1 year in a Level 2 capacity.
• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and common enterprise software.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with remote desktop tools and VPN technologies.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality support.
• If you don't meet 100% of the above qualifications but see yourself contributing, please submit your resume.

What Would Be Nice

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Ability to script and automate tasks using PowerShell or similar tools is advantageous.

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems. Responsible for executive level desktop support, requiring a higher level of service. Utilizing Active Directory for user management and assigning users to Group Policy Objects. Responding to and supporting the resolution of server and network issues with Tier 3 support. Provide 1st level client support through our help desk ticketing system. Recognizing and escalating more difficult problems to Tier 3 support. Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365. Use Remote Monitoring tools and call tracking to log and route tickets. Imaging and Deploying Desktops and Laptops for end users.
Creating and maintaining client-related documentation. Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers. Participate in the maintenance, updates, planning and installation of client computers and application software. Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes. Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements. Facilitate the deployment of new client computer systems and application integration to support business needs. Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible. Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements.
Skills/Experience:
This role requires a strong working knowledge of the following:
Microsoft Windows Operating Systems including M365 Support
Strong Customer Service techniques in an IT environment
ITIL framework
IT Service Management Software (i.e., ServiceNow)
Proficient in IT procurement processes and procedures
Strong Incident skills and troubleshooting techniques
Exceptional work ethic and time management skills
Ability to work well independently and/or as part of a team
Strong communication skills and a commitment to customer service at the executive level
Ability to travel 10% of the time, and on short notice
Participate in after hours on call rotation as necessary for problem resolution, and project management/installations
Skills
Windows 10, Troubleshooting, Active directory, Microsoft office, AV, Deployment, Imaging, Customer service, Technical support, Windows, mac
Top Skills Details
Desktop support, TCP, Windows Operating systems, Computer Science, MCP, Enterprise software, Windows, Microsoft Office, 3 years IT Support exp, DHCP, Analysis skills, Associates or Bachelor's degree, Remote access software, Computer networking, DNS, MacOS, TCP/IP, Communication skills, PowerShell, Active Directory, CompTIA A+, VPN
Additional Skills & Qualifications
An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
1 year of experience supporting client-side IT infrastructure and software in an enterprise environment.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of San Francisco, CA.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.