Client is an enterprise AI company in Naples, Florida. We build and run agentic AI products, including Connect6 (AI companions and chat), Agent6 (workflow and content agents) and Model6, for clients in higher education and insurance.
With our largest higher-education client we are building Student 360: one student profile that powers every touchpoint, from first inquiry through graduation. Client is part of the portfolio includes an AI learning companion (Study Buddy) scaling to 1,000 courses, a student mentor, an AI course and program design pipeline, term-start automation, and the intelligence layer that ties them together.
As Head of Product, you own product strategy and definition for this learning and student-success suite. You make sure what we build is designed as a reusable, configurable product, not a one-off custom build, while the client's own Product Owners keep the final say on what goes live on their campuses. You are the product voice in an engineering-led services team, working at startup pace with real pilots and real students.
Here are the abilities that we seek out:
- Client Delivery: Own discovery workshops, requirements sessions, pilots, and executive readouts, and triage escalations through go-live across several concurrent institutional engagements and technology stacks.
- Requirement Translation: Turn business requirements into clear specifications that engineering can build from without a second round of interpretation.
- Integration and Data: Partner with engineering on source-system mapping and ingestion design, including identifying gaps between what a client expects its data to contain and what the data actually shows.
- Specification Ownership: Own PRDs, functional specifications, and acceptance criteria across multiple EDDY agents, guided by the BRDs and roadmap set by the Head of AI Product, and feed client and field insight back into that roadmap.
- Decision Latitude: Make and document decisions that do not change scope, cost, or client commitments, keeping builds moving across a distributed team.
- Practice Leadership: Set the standard for specification quality and delivery practice, and mentor other product and delivery team members.
Experience:
- 8+ years in product management, implementation leadership, or client-facing product delivery, including at least 5 years working in or for higher education domain experience
- Student Information System (SIS) Experience
- Education Domain (EdTech) Experience
- Deep experience with at least one higher education system of record, such as a CRM, SIS, or LMS. Examples include Slate, Salesforce Education Cloud, Element451, Banner, Colleague, PeopleSoft, Workday Student, Canvas, or Blackboard.
- Working fluency in SQL and data modelling, including the ability to read schemas, identify problematic joins, and participate in architecture reviews.
- Practical understanding of LLM-based and agentic systems, including retrieval, evaluation, and common failure modes.
- Track record of leading requirements conversations with senior campus stakeholders and executives, and working directly with engineers to turn those findings into buildable specifications.
- Strong written and verbal communication, with a track record of producing clear specifications and keeping clients and distributed teams aligned.
- Sound judgment and creative problem-solving when requirements are incomplete or no established playbook exists.
Preferred Qualifications
- Additional experience in enrolment management, student retention, or student success.
Preferred Qualifications
- Additional experience in enrolment management, student retention, or student success.
