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Operational Delivery Lead Workforce Management

CHARLOTTE, NC, US • Posted 22 hours ago • Updated 10 hours ago

Contract W2

On-site

$61.69 - $67.6/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Workforce Management
Real-time
Critical Thinking
Capacity Management
Orchestration
KPI
Analytics
Microsoft Excel
Tableau
Communication
Facilitation
Software Development Methodology
Banking
Financial Services
Dynamics
ServiceNow
JIRA
Confluence
Microsoft Power BI
Workday
PMP
Agile
Scrum
Lean Six Sigma
Cadence
Research
Artificial Intelligence
Scalability
Collaboration
Finance
Dashboard
EFT
Reporting
Regulatory Compliance
Accountability
Continuous Improvement

Summary

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Operational Delivery Lead Workforce Management in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 24 Months

?????Desired Skills & Experience

???????Background similar to a Big 4 or large consulting firm, ideally at a Senior Manager-equivalent level, with proven experience running multiple workstreams at once.
Demonstrated ability to think on their feet, answer executive questions in real time, and apply critical thinking under pressure.
Comfortable navigating complex processes and delivering efficient, practical solutions for end users-even when paths are not clearly defined.
8+ years in program/portfolio execution in complex, matrixed environments; track record leading multi workstream delivery and realizing financial/operational benefits.
Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re planning expertise.
Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale.
Success translating strategy into executable plans with clear outcomes, guardrails, and change adoption plans.
Mastery across the execution lifecycle-intake, prioritization, delivery, adoption, stabilization-including dependency orchestration and benefits tracking.
Advanced KPI/OKR and decision analytics skills; builds dashboards that inform tradeoffs (Excel/Power BI/Tableau or equivalent).
Executive communication and decision facilitation excellence (prewires, options, impacts, recommendation, decision log).
Credible challenge and early issue identification; comfortable escalating with data backed options to achieve business outcomes.
Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance.
Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics.
Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus.
Bachelor's degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred

What You Will Be Doing

Own support functions and day to day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes.
Drive operating excellence at scale-design and enforce playbooks and standards that increase efficiency, quality, and cost effectiveness; run capacity & pipeline planning and re planning across assigned workstreams.
Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations.
Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts.
Plan and land programs end to end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into "definition of done."
Collaborate with Product, CIO groups, Operations, and Finance to co-author project plans, policies, procedures, and playbooks; standardize best practices and ensure consistent governance gates and entry/exit criteria.
Design and deliver compelling executive materials that enable stakeholder decisions-develop prewired narratives, craft visually engaging decision packets, shape SteerCo agendas, and ensure alignment and follow through on outcomes.
Maintain a single source of truth for portfolio health (schedule, scope, cost, risk); publish executive ready dashboards and recommendations that drive timely tradeoffs.
Serve as the primary liaison for risk and control integration across EFT and ensure timely evidence and reporting of compliance.
Maintain an integrated, cross portfolio view of milestones and dependencies; proactively surface conflicts, orchestrate resolution paths, and protect critical timelines.
Coach and upskill a matrixed set of program managers/BAs; raise the bar on planning quality, risk narratives, and structured storytelling; foster a culture of accountability and continuous improvement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 873052
Posted 22 hours ago

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