Desktop Support Technician

Service Desk Technician - Philadelphia, PA (1-Year Contract)

SHIFT REQUIREMENT: Wednesday-Sunday, 3:00pm-11:30pm (Monday and Tuesday off). Training will be Monday-Friday, 8am-5pm, then you'll move to the permanent shift. You must be available and open to working this schedule.
If that works for you, keep reading - this is a solid opportunity with a major healthcare organization in Philadelphia.
The Role:
We're hiring a Service Desk Technician for a 1-year contract with a leading children's hospital in Philadelphia. You'll be the first point of contact for the IT department, providing Tier 1 support for hardware, software, and operating system issues. This is fast-paced, client-facing work in a healthcare environment where your technical skills and customer service matter.
What You'll Do:

• Provide first-level support for hardware (end-user devices, peripherals), application software, and operating system issues
• Diagnose and resolve problems over the phone, via remote control tools, or on-site
• Track all customer service items to completion using call log tracking systems
• Escalate Tier 2 issues to appropriate resources and follow through to resolution
• Manage Level 1 queues and ensure proper categorization and assignment of issues
• Maintain strong technical skills across multiple platforms including Windows 10, Office 365, printers, PCs, networking, and telecommunication hardware
• Deliver excellent customer service and ensure proper escalation procedures are followed

What You Need:

• Strong troubleshooting skills with hardware, Windows operating systems, and Office 365
• Excellent customer service and communication skills - this role is very client-facing
• Ability to analyze and resolve problems quickly, whether on the phone or on-site
• Working knowledge of TCP/IP protocol suite
• Understanding of Microsoft software issues including security, deployment, imaging, licensing, and compliance
• Organized with the ability to follow established processes and recommend improvements
• Attention to detail and ability to work at a fast pace

Nice to Have:

• Medical terminology knowledge
• Previous healthcare IT or Service Desk Level 2 support experience

Why This Role?
This is a 1-year contract with a major healthcare network where your work directly supports patient care. You'll gain valuable healthcare IT experience, work with a variety of technologies, and be part of a team that values customer service and technical excellence. If you're eager to work, learn, and thrive in a fast-paced environment, this is a strong opportunity.
The Deal-Breaker:
You must be available to work Wednesday-Sunday, 3:00pm-11:30pm after training. If that schedule doesn't work for you, this isn't the role. If it does, let's talk.
Ready to apply? Submit your resume now. Serious candidates who can commit to the schedule will receive a call to discuss next steps.
Job Type & Location
This is a Contract position based out of Philadelphia, PA.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Philadelphia,PA.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.