The Role:
This role reports to VP, Enterprise Architecture
In addition to a hybrid opportunity in Boston, MA, we are also open to hybrid in Spokane, WA or remote Seattle, WA.
This senior technical role spans infrastructure, reliability, software delivery, and cost optimization, focusing on designing and maintaining hybrid environments (cloud and on-prem) with scalability, security, and resilience. It drives automation, CI/CD, and rapid incident resolution while championing FinOps principles to balance performance and cost through cloud governance. Success depends on collaboration across teams and continuous improvement, with mentoring responsibilities included.
Core:
- Maintain and patch systems, ensuring compliance and high availability.
- Implement and test disaster recovery strategies for hybrid environments.
- Optimize infrastructure resource allocation, performance, scalability, and fault tolerance across hybrid environments.
- Automate repetitive tasks to reduce manual intervention.
- Set up monitoring tools to track system health across cloud and on-prem environments.
- Define and measure SLIs/SLOs for critical services.
- Monitor application performance, latency, and resource utilization.
- Create actionable alerts and dashboards for system and cost performance.
- Automate incident response, monitoring, and alerting.
- Diagnose and develop fixes to be implemented quickly and efficiently for production incidents.
- Participate in a 24x7 on-call rotation for incident management.
- Implement security best practices across the infrastructure stack.
- Perform vulnerability assessments and manage access controls.
- Ensure compliance with industry standards (GDPR, SOC 1, SOC 2, etc.).
- Bridge gaps between development, infrastructure, IT support, operations, and other teams to ensure seamless delivery.
- Provide technical guidance and mentorship to other DevOps Engineers.
- Communicate technical insights effectively to stakeholders.
- Foster a culture of knowledge sharing and collaboration.
- Be an active contributor in the DevOps Community of Practice.
Public Cloud (Azure / AWS)
- Design, deploy, and maintain infrastructure using Infrastructure as Code (e.g., Terraform) for cloud environments.
- Manage identity and access solutions, including Microsoft Entra ID (Azure AD), and Okta.
- Build and maintain CI/CD pipelines for efficient software delivery.
- Collaborate with development teams to integrate automated testing and deployment.
- Champion a culture of continuous integration, delivery, and improvement.
- Monitor and analyze cloud usage and costs across AWS and Azure.
- Implement cost optimization strategies (rightsizing, reserved instances, autoscaling).
- Enforce mandatory tagging for cost allocation and governance.
- Develop dashboards and reports to provide visibility into cloud spend for stakeholders.
- Collaborate with finance and engineering teams to forecast budgets and track variances.
- Establish governance policies for cloud resource provisioning and cost accountability.
- Respond to cost anomalies and recommend corrective actions.
- Advocate for FinOps principles within engineering teams to balance performance and cost.
Private Cloud (Data Center)
- Provision and manage on-premise infrastructure in data centers, including servers, storage, and networking.
- Build and maintain virtual machine templates for consistent deployments.
- Manage identity and access solutions, including Active Directory and Okta.
- Implement cost optimization strategies (rightsizing).
Qualifications and Requirements:
- Bachelor''''s Degree required in one of the following fields; computer science or related field
- Master’s Degree preferred in one of the following fields; computer science or related field
- Azure/AWS Certifications preferred
- Minimum 7 years of experience in Information Technology
- At least 7 years of systems engineering, software engineering or DevOps engineering experience
- Advanced knowledge and expertise in DevOps practices
- Advanced experience using infrastructure automation tools such as Terraform, Git, Chef, Puppet, and Ansible
- Advanced experience with vulnerability scanners and remediation.
- Expert with cloud services (AWS or Azure)
- Advance experience with containerization
- Advanced knowledge with Microsoft Windows, Active Directory
- Advance experience with VMWare, Enterprise Class Servers and Storage
- Experience with ISO/SSAE16/NIST or equivalent compliance is preferred
- Advanced knowledge of firewalls, load balancers, VLANs, managed switches and routers
- Familiarity with ITIL framework
- May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
Skills and Abilities:
- Strong communication and interpersonal skills with all levels of management
- Excellent troubleshooting and analytical skills
- Effectively work and contribute as part of a team
- Ability to support/oversee multiple projects simultaneously
- Up-to-date on latest industry trends; able to articulate trends and potential clearly and confidently
- Expert in coding and scripting (i.e. PowerShell, Python, Perl, Ruby, etc.)
- Background with Agile, Scrum, and Lean are a plus
- Client relations skills
- Ability to speak French and Spanish languages are a plus
- Experience with Microsoft Office suite of products
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