Description Role Overview
This senior-level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.
Key Responsibilities
- Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including:
- HR Service Delivery (HRSD)
- Employee Relations
- Employee Center
- Journey Management
- Knowledge Management
- HR Integrations
- Lead configuration efforts and continuous improvements across ServiceNow modules
- Develop and maintain ServiceNow reports and dashboards
- Support service requests, defect resolution, and change requests
- Partner with business and technical teams to drive scalable, efficient solutions
Requirements Desired Skills & Qualifications
- Strong experience writing ServiceNow reports and dashboards
- 3-4 years of experience working within the HR domain (preferred)
- Advanced proficiency with Excel for data transformation and analysis
- Experience using tools such as Visio, PowerPoint, SharePoint, and DevOps
- Strong problem-solving skills with a structured, methodical approach
- Excellent written and verbal communication skills, including storytelling and slide development
- Highly organized with strong time-management skills; able to perform under pressure
- Curious mindset with a willingness to research, ask questions, and continuously learn
Innovation starts with people.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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