IT Help Desk

Description
- Maintains factory continuity and reduces downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure.
- Owns and drives the ticket queue to closure (prioritizing high-impact issues), ensuring timely resolution and clear communication to stakeholders.
- Acts as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams-coordinating troubleshooting, escalations, and follow-through.
- Improves service delivery and operational efficiency by identifying recurring issues, recommending fixes, and supporting standardization/self-service where appropriate.
- Supports digital/automation improvement initiatives (low-code/no-code apps, data transformation/visualization, process enhancements) to streamline support and operations.
- Strengthens end-user experience and adoption through customer-focused support, training/basic guidance, and proactive communication.
Typical task breakdown:
- Act with urgency to resolve any issues that impact factory operations
- Action incoming ticket queue
- Action mobile device issues
Required Technical Skills
(Required)
- Ticketing systems (ServiceNow is ideal, Remedy, Atlassian Jira)
- Familiarity with Microsoft technologies such as Office, SharePoint, Power BI, etc.
- Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations.
- Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs.
- Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments
Soft Skills
(Required)
- Strong verbal and written communication
- Excellent customer service skills with a professional, approachable, and service-oriented mindset.
- Strong teamwork, relationship building, and collaboration skills.
Job Type & Location
This is a Contract position based out of Bloomington, IL.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bloomington,IL.
Application Deadline
This position is anticipated to close on Jun 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.