Field Services Engineer

Elgin, IL, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
Travel Required
On-site
$60,000 - $75,000/yr
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Fitment

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Job Details

Skills

  • Asset Management
  • Field Service
  • ITIL
  • KPI
  • SLA

Summary

Field Services Engineer

Introduction:

The Field Services Engineer will be responsible for providing field service support under the manufacturing domain. They will need to have experience in asset management, ITIL, SLA, incident management, IMAC, and smart hands support on networks, servers, and OT security. The role also involves managing day-to-day operations, ticket management, KPIs, escalation, vendor management, and customer support.

Responsibilities:

  • Manage day-to-day operations for onsite support services
  • Handle ticket management, KPI monitoring, and escalation processes
  • Perform IMAC (Install, Move, Add, Change) tasks and break fixes
  • Coordinate asset delivery for Daas services across different sites
  • Manage vendor relationships and oversee meeting room support
  • Provide customer support for printer, OT, and factory PCS issues
  • Lead a team and prioritize customer requests

Requirements:

Required Skills:

  • Field service support experience in manufacturing domain
  • Knowledge of ITIL and SLA frameworks
  • Experience in incident management and smart hands support
  • Familiarity with service now ticketing tool
  • Asset management and stock management skills
  • Ability to handle escalations and customer communication effectively

Preferred Skills:

  • Team management experience
  • Ops lead role for EUC (End User Computing) services
  • Excellent customer handling and governance skills
  • Proactive approach to problem-solving and decision-making
  • Capability to mentor and drive continuous improvement
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9084843
  • Posted 5 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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