Overview
The Desktop Support Specialist is responsible for supporting, deploying, and maintaining Windows-based workstations across the organization, with a focus on Windows 11 and modern deployment technologies. This role supports end users, performs device provisioning through Intune, and ensures reliable IT operations within a healthcare environment. The ideal candidate has hands-on experience with Windows OS deployments, strong familiarity with Intune, and an understanding of healthcare workflows, compliance, and security expectations.
Key Responsibilities
Deploy, configure, and support Windows operating systems, with a strong emphasis on Windows 11 installations, updates, and migrations.
Use Microsoft Intune to perform workstation provisioning, application deployments, compliance policy management, and device lifecycle support.
Troubleshoot hardware, OS, and software issues across desktops, laptops, and peripheral devices.
Provide technical support to healthcare staff, ensuring minimal downtime for clinical operations and maintaining adherence to HIPAA and other regulatory requirements.
Assist with end-user onboarding, device setup, permissions, and basic account administration.
Maintain accurate documentation for deployment procedures, device inventories, and technical workflows.
Collaborate with IT teams, clinical operations, and vendors when advanced troubleshooting or escalations are required.
Support network connectivity issues at the workstation level, including Wi-Fi, VPN, and authentication problems.
Ensure all devices meet organizational security and compliance standards before being deployed to clinical or administrative staff.
Required Qualifications
Hands-on experience deploying and supporting Windows operating systems (Windows 11 strongly preferred).
Experience using Microsoft Intune for device provisioning, imaging, and application deployment.
Prior experience working in a healthcare or clinical environment, understanding patient-care workflows and compliance requirements.
Strong troubleshooting skills across hardware, software, and operating system components.
Ability to communicate effectively with clinical, administrative, and technical staff.
Strong customer service skills and the ability to work in fast-paced, high-demand environments.
Preferred Qualifications
Familiarity with Azure AD, MFA, and identity/role-based access management.
Understanding of HIPAA, PHI handling, and healthcare IT best practices.
Experience supporting EMRs/EHRs or clinical applications (Epic, Cerner, Meditech, etc.).
CompTIA A+, Network+, or Microsoft certifications.
Job Type & Location
This is a Contract position based out of Philadelphia, PA.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Philadelphia,PA.
Application Deadline
This position is anticipated to close on Mar 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005904287
- Posted 3 hours ago
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