Desktop Support Technician

**Fully onsite in Mclean, VA**
Description:
Job Description
We are looking for an enthusiastic and highly motivated individual who will partner with our IT help desk team to deliver high-quality service to our operations and business units and increase the impact IT has on the company's overall success.
Responsibilities
Provide support to end-users across the company on a variety of issues through phone and in-person support. Includes but not limited to coverage of company email systems, smartphones, PCs, Applications, Printers, AV, and Hardware/Software.
Research and resolve technical problems while documenting and tracking the problem to ensure a timely resolution within our Help Desk ticketing system - ServiceNow.
Accessible and responsive to telephone calls, email, and employee requests for technical support.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Simulate/recreate user problems to resolve operating issues.
Maintains and adheres to corporate computing/technology operating procedures and standards.
Proactively monitors systems, such as Audio Visual, to prevent system malfunctions and initiates corrective action to maintain schedules and to ensure the integrity of production and output. Participates in bi-monthly weekend maintenance window testing as required.
Maintains schedules for recurring administrative maintenance, assists users in planning scheduled and unscheduled testing.
Troubleshoots, repairs, maintains, installs, and performs testing activities on various computer equipment, peripherals, data communication, Audio Visual, and computer network systems.
Configures and tests computer equipment on LAN and WIFI networks, requiring the use of standard interface protocols.
Consults with and assists manufacturer's representatives in installing new computer equipment and asset tracking; exercises total responsibility for routine installation or modification projects; assists other technicians or the manager in repairing, installing, and testing complex pieces of equipment; submits equipment repair warranties.
Completes work orders such as installing equipment, connecting and moving devices, installing disk drives, and troubleshooting network data resources.
Performs system maintenance tasks such as file saves and backup in accordance with operational schedule and procedures.
Maintains daily tasks and incident report management; daily, weekly, monthly metric reporting required by the manager.
Performs advances technical troubleshooting for network-related issues and utilizes web-based applications to conduct investigatory research.
Skills:
customer service, help desk, windows 10, troubleshooting, imaging
Additional Skills & Qualifications:
Qualifications
Bachelor's degree; in computer science, engineering, or related field preferred.
Exhibits technical skill and knowledge in computer hardware and software as well as networking systems.
Microsoft A+, MCP\Associate certifications preferred
Demonstrated commitment to maintaining accuracy and timeliness in processing and delivery with a sense of urgency.
Desire to provide outstanding and above and beyond customer service.
Organized and able to plan and manage a project from start to finish.
Detailed, conscientiousness, and committed.
Solid communicator with strong interpersonal skills.
Team-oriented with a "roll up your sleeves" attitude.
Passion for technology and desire to start building a career in IT.
Willingness to be part of the training required to support company systems.
Job Type & Location
This is a Contract to Hire position based out of McLean, VA.
Pay and Benefits
The pay range for this position is $28.84 - $31.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in McLean,VA.
Application Deadline
This position is anticipated to close on Apr 2, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.