| Job Title: Eng Support & Governance Lead |
| Function: Eng Support & Governance |
| Primary Skillset: Google Cloud Platform, Testing, Release Management |
| Secondary Skillset: Testing cycles - SIT/L&P, UAT, DevOps, SRE, IAM, Support model - L1/L2/L3 |
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| Job Summary |
| We are looking for a Google Cloud Platform Engineering Support & Governance professional with strong experience in testing, release management, operational governance, and cloud support processes. This role will be responsible for ensuring controlled and stable delivery across SIT/L&P and UAT cycles, governing release readiness, enabling DevOps and SRE practices, and managing secure access through IAM. The individual will also drive support governance across L1/L2/L3 models, improve operational reliability, and ensure compliance with defined standards, processes, and service expectations. |
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| Key Responsibilities |
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| Govern and support Google Cloud Platform-based platforms to ensure operational stability, compliance, and adherence to engineering standards. |
| Coordinate and oversee SIT, L&P, and UAT testing cycles to ensure environment readiness, issue tracking, and quality outcomes. |
| Manage release governance activities including release planning, approval checkpoints, deployment coordination, and post-release validation. |
| Work closely with development, QA, infrastructure, and business teams to ensure smooth handoffs across build, test, release, and support phases. |
| Drive adoption of DevOps practices including CI/CD process governance, deployment controls, and release standardization. |
| Apply SRE principles to improve monitoring, alerting, incident response, platform reliability, and service performance. |
| Define and govern IAM controls in Google Cloud Platform to ensure secure, compliant, and role-based access management. |
| Support defect triage, root cause analysis, risk identification, and timely resolution of issues during testing and production support. |
| Establish and manage L1, L2, and L3 support governance including ticket routing, escalation management, and resolution SLAs. |
| Develop and maintain runbooks, SOPs, support documentation, and knowledge transfer materials for ongoing support operations. |
| Monitor service health, release risks, dependencies, and operational metrics, and provide proactive recommendations for improvement. |
| Prepare governance reports, release status updates, support dashboards, and stakeholder communications for leadership review. |
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| Must-Have Skills |
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| Strong hands-on experience in Google Cloud Platform (Google Cloud Platform), including cloud operations, governance, and support |
| Proven experience in testing coordination and governance across SIT/L&P and UAT cycles |
| Strong expertise in release management, including release planning, deployment governance, cutover, and post-release validation |
| Experience with DevOps practices such as CI/CD pipelines, deployment controls, and environment readiness management |
| Working knowledge of Site Reliability Engineering (SRE) concepts, including monitoring, alerting, incident management, and service reliability |
| Strong understanding of Google Cloud Platform IAM, including role-based access control, access governance, and security compliance |
| Experience managing or supporting L1 / L2 / L3 support models, including escalation handling and SLA-driven issue resolution |
| Ability to perform defect triage, root cause analysis, risk assessment, and issue tracking |
| Experience creating and maintaining runbooks, SOPs, governance artifacts, and support documentation |
| Strong stakeholder coordination skills across engineering, QA, infrastructure, release, and business teams |
| Good understanding of operational governance, change management, and production support processes |
| Strong verbal and written communication skills for vendor coordination and status reporting |
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