Data Center Technician I

Job Title: Data Center Technician I
Location: Hermiston, Oregon
Duration: 6 Months/ Possibility of extension
Shifts: Schedule flexibility required, including potential night shift positions

• Shift options include Sunday–Wednesday or Wednesday–Saturday, 6:00 AM–4:30 PM or 7:30 AM–6:00 PM
• Contingent workers are expected to work holidays if scheduled (regular pay, not holiday pay)
• First two weeks: Monday–Friday, 7:30 AM–4:00 PM (Training)

Job Description:

• As a Data Center Technician at Amazon, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues.
• You support and share knowledge of these technologies with team members.
• You possess basic to intermediate system administration skills and work autonomously to resolve server issues.
• You understand all aspects of the equipment you support.
• You know how to take direction when given, paying attention to all details involved.
• You work well with a team.
• You are receptive to feedback and able to adjust performance and behavior as required for the position.

Basic Qualifications:
•            High school diploma or equivalent
•            Basic networking knowledge and understanding of TCP/IP (1+ years)
•            Familiarity with hardware components inside a server/computer (1+ years)
•            Ability to perform hardware replacements and repairs
•            Basic Linux/Unix command line knowledge
•            Strong communication skills and ability to work effectively within a team
•            Receptive to feedback and able to adjust performance and behavior as required
Degree or Certification:
•            High school or equivalent diploma
•            (Optional) CompTIA, CompTIA+
Technical Skills:
•            Ability to perform hardware replacements and repairs
•            Understanding of cooling systems and power distribution
•            Basic Linux/Unix command line knowledge
•            Experience with ticketing systems and documentation
•            Ability to perform basic network troubleshooting
  
Physical Environment and Safety Protocols:
•            Must successfully pass through metal detection equipment daily
•            Required to work in data center environments with variable temperature conditions
•            Temperature fluctuations dependent on seasonal changes and external weather conditions
•            Work areas may contain environmental allergens and airborne particles including dust
 
Physical Requirements:
•            Must successfully pass through metal detection equipment daily
•            Ability to lift up to 40 pounds
•            Standing/walking for extended periods
•            Ability to climb ladders and work at heights
•            Capability to work in various environmental conditions
•            Temperature fluctuations dependent on seasonal changes and external weather conditions
•            Work areas may contain environmental allergens and airborne particles including dust
•            Ability to adapt to varying temperature conditions within the data center environment
•            Ability to follow required security protocols including metal detection screening
KPI:
•            Performance based on queue priority expectations
•            Professional conduct
•            Team cohesion and collaboration