JOB TITLE: AI Product Designer
LOCATION: Fully Remote
COMPANY OVERVIEW: Our client is an established facilities services organization. The organization provides integrated solutions that support properties and operations across commercial, institutional, industrial, and transportation environments.
ROLE SUMMARY: Design AI-powered workflows that help field operators, managers, and business leaders make faster, more confident decisions about labor planning, budgeting, staffing, and operations. You will shape conversational experiences, recommendation systems, predictive insights, and decision-support tools while helping establish AI design patterns and experience standards across the organization. This role partners with Product Management, Engineering, Data Science, and Operations leaders.
KEY RESPONSIBILITIES:
- Design end-to-end AI workflows for document understanding, recommendations, forecasting, workforce planning, and operational decision support.
- Create transparent experiences that communicate data sources, recommendation rationale, confidence levels, assumptions, data quality issues, and conflicting information.
- Design conversational and agentic experiences, including guided assessments, intelligent interviews, assistive chat, voice-enabled workflows, mobile-first field experiences, and AI copilots.
- Create what-if scenario planning tools that compare staffing alternatives and visualize cost, performance, service-level, and operational tradeoffs.
- Conduct contextual inquiry, field research, stakeholder workshops, usability studies, and iterative validation with operators, managers, and business stakeholders.
- Translate complex operational and business challenges into intuitive, user-centered AI experiences.
- Design responsible AI experiences that support transparency, explainability, human oversight, accessibility, auditability, fairness, and responsible data use.
- Partner with cross-functional product, engineering, data, operations, governance, privacy, security, legal, and technical stakeholders.
KEY REQUIREMENTS:
- 4-6 years of experience in UX, Product Design, or a related field.
- At least 2 years of AI design experience.
- Experience designing complex enterprise applications and workflow systems.
- Experience shipping enterprise SaaS products.
- A strong portfolio demonstrating user-centered problem solving, complex workflows, and measurable business impact.
- Experience collaborating with Product Managers, Engineers, Researchers, and Data Scientists in agile environments.
- Strong understanding of human-centered design, AI-assisted workflows, explainable AI, human-in-the-loop systems, information architecture, interaction design, service design, systems thinking, and design systems.
- Experience with contextual field research, stakeholder workshops, usability studies, Figma, FigJam, interactive prototyping tools, and AI-assisted design or prototyping tools.
If you are interested in designing trustworthy AI experiences that improve operational decision-making, apply for the AI Product Designer role. You will help create practical products that combine machine intelligence with human judgment, transparency, and control.
