ServiceNow Developer - Athens, GA

DTS is looking for experienced ServiceNow Developer for a direct client position in Athens, GA

Job Description:

• • CSM (Customer Service Management) 
    • ITSM (Incident, problem, change, knowledge, and catalog/request management)

      Client is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. 

       

      The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

       

      Key Responsibilities

      Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.

      Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

      Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

      Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.

      Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.

      Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

       

      Required Skills & Qualifications

      Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)

      Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator 

      Core Module Expertise: Strong, technical knowledge, and implementation experience with:

  Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

  Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)

  Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

  Soft Skills and Professional Attributes

  Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.

  Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.

  Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.

  Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

  Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment

  Preferred qualifications (Plus) 

  Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.

  ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. 

• Local candidates preferred but 100% remote is acceptable. 

   

  
  Required / Desired Skills

  	Skill	Required / Desired	Amount	of Experience
  Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES		Required	3	Years

  Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.	Required	3	Years
  Strong, technical knowledge, and implementation experience with ITSM and CSM.	Required	3	Years

  Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES	Required	3	Years
  Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.	Require

DTS offers an excellent compensation package.

Contact:

Ajay Bharbhutta

Digital Technology Solutions