IT Support Analyst

Job Summary:
The IT Support Analyst provides onsite and remote service desk support in an executive-facing environment, delivering high-touch, white-glove technical assistance. This role supports endpoint devices, user accounts, peripherals, and printers while managing and routing incidents through a ticketing system. The ideal candidate is customer-focused, self-motivated, and comfortable working independently in a fast-paced setting.
Key Responsibilities:

• Provide Tier 1/Tier 2 service desk support for onsite and remote users via walk-up, phone, and remote tools
• Support endpoint management tasks including user account creation, access provisioning, and MFA setup
• Troubleshoot issues related to desktops, laptops, peripherals, and mobile devices
• Deliver white-glove support to executives and senior leadership with professionalism and discretion
• Manage incidents and service requests through a ticketing system, including routing, updating, and queue management
• Diagnose and resolve common hardware, software, and connectivity issues
• Support printer and peripheral issues; assist with printer support projects as needed
• Document issues, resolutions, and procedures clearly and accurately
• Work independently to manage workload, prioritize tasks, and stay productive during slower periods
• Escalate complex issues when appropriate while providing thorough documentation

Required Qualifications:

• 2-3+ years of service desk or IT support experience
• Hands-on experience with endpoint support, account creation, MFA, and peripheral troubleshooting
• Experience providing both walk-up and remote phone support
• Strong customer service skills with a professional, executive-level presence
• Experience using a ticket management system (ServiceNow preferred, not required)
• Ability to work independently, self-motivate, and manage time effectively
• Excellent verbal and written communication skills

Preferred Qualifications:

• Experience supporting executive or VIP user populations
• Experience working in corporate or enterprise IT environments
• IT certifications such as CompTIA A+ or equivalent experience

Job Type & Location
This is a Contract to Hire position based out of Lexington, KY.
Pay and Benefits
The pay range for this position is $17.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lexington,KY.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.