Marketing Manager, Systems and Technology

We are looking for CAD Modernization Change Management Lead for our client in Baltimore, MD

Job Title: CAD Modernization Change Management Lead

Job Location: Baltimore, MD

Job Type: Contract

Job Overview:

Pay Range: $98/hr - $100/hr

• The client is undertaking a transformational modernization of its Computer Aided Dispatch (CAD) environment to support next-generation emergency communications, improve reliability and resiliency, strengthen interagency coordination, and enhance service delivery to residents during critical emergencies.

Requirement/Must Have:

• Proven experience leading organizational change management for large-scale technology transformation initiatives.
• Experience supporting mission-critical or operationally sensitive environments such as public safety, emergency management, transportation, healthcare, utilities, or government operations.
• Strong expertise in stakeholder engagement, communication planning, facilitation, and organizational readiness.
• Demonstrated ability to work effectively across executive leadership, operational personnel, technical teams, and frontline staff.
• Familiarity with structured change management methodologies such as Prosci, ADKAR, Kotter, or Lewin.
• Experience supporting enterprise technology implementations involving cloud platforms, integrated operational systems, complex vendor environments, or cross-agency governance.
• Exceptional interpersonal, facilitation, and coaching skills.
• Strong written communication and presentation abilities.

Responsibilities:

• Develop and execute a comprehensive organizational change management strategy aligned with the CAD modernization roadmap, implementation phases, and operational readiness milestones.
• Create and maintain change management plans addressing stakeholder impacts, communication needs, training requirements, resistance mitigation, and adoption metrics.
• Conduct stakeholder readiness assessments and organizational impact analyses across emergency communications, dispatch, and field responder communities.
• Develop adoption measures, feedback mechanisms, and performance indicators to monitor transition effectiveness and identify areas requiring intervention.
• Support continuity planning efforts to ensure operational stability during implementation and cutover activities.
• Develop and implement a multi-channel communications strategy tailored to operational, executive, technical, and frontline audiences.
• Translate complex technical and operational concepts into clear, accessible communications for non-technical stakeholders.
• Serve as the primary lead for change-related communications across participating agencies and partner organizations.
• Facilitate engagement sessions, workshops, operational briefings, and listening sessions with stakeholders across various departments.
• Build trust and alignment among agencies with differing operational priorities and workflows.
• Support the establishment and operation of governance structures, steering committees, advisory groups, and decision-making processes.
• Coordinate with executive sponsors, operational leaders, and project governance teams to ensure transparency, accountability, and alignment.
• Help define escalation pathways, decision frameworks, and stakeholder engagement models.
• Ensure organizational readiness considerations are integrated into procurement, implementation, testing, and go-live planning activities.
• Contribute to risk identification and mitigation planning related to organizational adoption and operational disruption.
• Design and implement operational training strategies for dispatchers, call takers, supervisors, field personnel, and administrative stakeholders.
• Coordinate training needs assessments and role-based learning pathways.
• Develop training materials, job aids, quick reference guides, SOP support documentation, and simulation and tabletop exercise materials.
• Support hands-on learning environments and operational scenario-based exercises aligned to Baltimore-specific emergency response workflows.
• Partner with operational leadership to ensure training supports continuity of emergency operations.
• Build strong working relationships with City agencies, operational leaders, vendors, technical teams, and implementation partners.
• Serve as a trusted advisor to leadership navigating operational and organizational change.
• Facilitate collaboration across agencies involved in the CAD ecosystem and its current system integrations and future interfaces.
• Apply leading practices in organizational change management for mission-critical public safety systems and enterprise technology transformations.
• Support operational readiness activities including tabletop exercises, SOP revisions, alternate communications center activation planning, user acceptance activities, and cutover readiness assessments.
• Promote a culture of continuous improvement, learning, and operational resilience.
• Help agencies adapt workflows to support modernized CAD capabilities.

Nice to Have:

• Experience with CAD, public safety technology, 911 systems, emergency communications, or dispatch operations.
• Experience supporting police, fire, EMS, or emergency management organizations.
• Familiarity with NG911 modernization initiatives and operational continuity planning.
• Experience supporting procurement and vendor implementation processes in government environments.
• Knowledge of learning management systems and digital learning tools.
• Experience developing simulation-based or operational scenario training.

Qualification And Education:

• Bachelor s degree from an accredited college or university in Organizational Development, Public Administration, Business Administration, Communications, Emergency Management, Information Systems, Management, or a related field.
• Six (6) years of progressively responsible organizational change management experience supporting large-scale operational or technology transformation initiatives.
• Experience leading enterprise-wide change management efforts in complex organizations.
• Experience supporting cross-functional governance and stakeholder coordination.
• Experience developing and delivering training and communications programs.