The selected candidate will:
Provide L1/L2 production support within an enterprise SAP AMS environment.
Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation.
Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking and closure.
Provide clear, concise, complete and timely communication to business users and technical stakeholders.
Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable.
Maintain runbooks, knowledge articles, known-error records and support documentation.
Support planned activities, releases, hypercare, month-end processing and disaster-recovery events, as rostered.
Follow approved access-control, production-change, Firefighter and segregation-of-duties procedures.
Identify recurring issues and recommend automation, incident-reduction and process-improvement opportunities.
Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams and external service providers where necessary.
Work in a shift-based production-support environment, including on-call support where required.
SAP PP and Planning, PP/DS Support Consultant
The SAP PP and Planning Consultant will provide L1/L2 functional support for production planning, material requirements planning, detailed scheduling, BOM and associated manufacturing-planning processes.
Key Responsibilities
Monitor, analyze and resolve incidents involving:
Production planning
Material requirements planning
PP/DS planning and scheduling
Production and planned orders
Bills of material
Planning master data
Capacity and material-availability checks
Planning runs and planning exceptions
Investigate failed planning jobs, incorrect requirements generation, scheduling issues and order-processing failures.
Analyze master-data dependencies affecting production and material planning.
Support approved job reruns, planning recoveries and operational corrections.
Investigate issues involving product, material and BOM data received from connected systems.
Collaborate with MM, EWM, Integration and ABAP teams to resolve cross-functional issues.
Conduct root-cause analysis for recurring planning and manufacturing-support incidents.
Perform configuration analysis and approved small configuration corrections.
Reproduce complex issues in development or QA environments.
Coordinate functional testing, regression testing and business validation.
Support production launches, hypercare and critical manufacturing-planning cycles.
Prepare structured L3 handovers for issues involving major code changes, product design or solution redesign.
Maintain planning runbooks, support procedures, known-error records and knowledge articles.
Required Skills and Experience
Strong hands-on experience in SAP PP.
Practical experience in MRP, production orders, BOM and production master data.
Exposure to SAP PP/DS or comparable detailed planning and scheduling capabilities.
Understanding of integration with MM, EWM, MES and product-data systems.
Experience with background-job analysis, SAP configuration, RCA and production support.
Experience working within ITIL-aligned incident, problem and change-management processes.
Strong communication and business-impact assessment skills.
