Desktop Support Engineer – Security & Compliance

Job Role: Desktop Support Engineer – Security & Compliance
Job Location: Minot, North Dakota (Onsite)

Duration: Long term

Job Type: Contract

Job Description

We are seeking a skilled and detail-oriented Desktop Support Engineer with strong experience in endpoint support, security compliance, and IT operations. The ideal candidate will provide technical support for end-user systems while ensuring adherence to organizational security standards, compliance policies, and operational procedures.

Responsibilities

• Provide Level 1/Level 2 desktop support for Windows/Mac environments.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft Office 365, Outlook, Teams, VPN, and remote access tools.
• Manage user accounts, permissions, and access controls using Active Directory/Azure AD.
• Ensure systems comply with organizational security policies and compliance standards.
• Perform endpoint patching, antivirus updates, vulnerability remediation, and software deployments.
• Monitor and respond to security alerts, endpoint risks, and compliance violations.
• Support endpoint security tools such as CrowdStrike, Defender, Symantec, McAfee, or similar.
• Maintain asset inventory, device encryption, and endpoint management solutions (Intune/SCCM/Jamf).
• Assist with audits, compliance reporting, and documentation for security controls.
• Troubleshoot hardware, software, networking, and printer-related issues.
• Collaborate with infrastructure, networking, and security teams for incident resolution.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Support onboarding/offboarding activities including device provisioning and access management.

Required Skills

• Strong experience in Desktop Support / IT Support roles.
• Experience with Windows 10/11 and Mac OS environments.
• Knowledge of Active Directory, Azure AD, Group Policy, and Office 365.
• Experience with endpoint management tools such as SCCM, Intune, JAMF, or Ivanti.
• Understanding of security compliance standards such as HIPAA, SOX, ISO 27001, PCI-DSS, or NIST.
• Familiarity with endpoint security and vulnerability management tools.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Experience with ticketing systems such as ServiceNow or Jira.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• Certifications such as CompTIA A+, Security+, Microsoft MD-100/MD-101, or ITIL.
• Experience supporting remote/hybrid users.
• Exposure to MFA, DLP, BitLocker, and Zero Trust security concepts.
• Scripting knowledge (PowerShell/Bash) is a plus.