ServiceNow Engineer

Job#: 3030023

Job Description:
ServiceNow QA Engineer

Location: Coppell, Texas (Partial Remote) - 3 days/week on-site (Tuesday, Wednesday and a 3rd day of your choosing)

Employment Type: Contract-to-Hire

Role Overview

We are seeking a Senior ServiceNow Engineer with expertise in QA automation and hands-on development. This hybrid role involves driving end-to-end testing, contributing to development, and maintaining automation frameworks within the ServiceNow platform. The ideal candidate will bridge quality assurance and engineering to deliver high-performing, scalable ServiceNow solutions in an Agile environment.

Key Responsibilities

• Analyze requirements and design scalable test cases, data, and scenarios for the ServiceNow platform.
• Plan, execute, and document manual and automated testing, including functional, regression, integration, and upgrade testing.
• Build and maintain automation frameworks using ServiceNow Automated Test Framework (ATF) and other tools like Selenium.
• Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, and Flow Designer.
• Manage update sets, migration, and development lifecycle activities within two-week release cycles.
• Collaborate with architects and developers to ensure testability in designs and support integrations using REST and SOAP.
• Actively participate in Agile ceremonies, including refinement, planning, daily stand-ups, and retrospectives.
• Mentor junior engineers in QA, automation, and ServiceNow configuration best practices.

Required Qualifications

Experience: 8+ years in software testing/development, with at least 4+ years focused on the ServiceNow platform.

Technical Skills:

• Proficiency in ServiceNow Automated Test Framework (ATF).
• Experience with ServiceNow modules including ITSM, ITOM, CMDB, and Service Catalog.
• Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules).
• Expertise with testing tools such as Selenium, Postman, or SOAP UI.
• Familiarity with Agile/Scrum methodologies and CI/CD pipelines.
• Experience with test management and defect tracking tools (e.g., JIRA, HP ALM).

Education: Bachelor's or Master's degree in Computer Science, IT, or a related field.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or CIS (ITSM, Discovery, Event Management).
• ITIL v3/v4 certification.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.