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CMDB Configuration Manager

Hybrid in Denver, CO, US • Posted 1 hour ago • Updated 14 minutes ago

Contract W2

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

CMDB Configuration Manager
CMDB
Configuration Management Database
Completeness
Correctness
CMDB Health metrics
CMDB Health
Data Manager
ServiceNow CMDB
TAM
Procurement
Operations
ITIL v4

Summary

Title: CMDB Configuration Manager

Location: - 2-3x week onsite Denver Must be local
Duration: 6 Contract Until EOY with likelihood of extension

Key Responsibilities
CMDB Data Quality and Health

Monitor and report on CI data accuracy, integrity, and compliance within the ServiceNow CMDB
Track CMDB Health metrics (Completeness, Correctness, and Compliance) and proactively remediate data quality issues
Lead regular audits and reconciliations using CMDB Health, Data Manager, and Attestation tools
Investigate stale discovery or integration records to identify decommissioned or improperly retired assets

Asset and CI Lifecycle Management

Audit the end-to-end lifecycle of assets and their corresponding CIs, from intake through retirement
Ensure continuous alignment and synchronization between asset and CI records
Resolve discrepancies in state, substate, ownership, and location between assets and CIs
Ensure proper retirement and disposal tracking in accordance with governance and compliance requirements

Integration and Reconciliation Governance

Oversee the technical health of CMDB data integrations using ServiceNow IntegrationHub
Monitor and troubleshoot ETL processes to ensure accurate ingestion of third-party data sources
Assist in reviewing and resolving Identification and Reconciliation Engine (IRE) errors to prevent duplicate CI creation
Partner with integration owners to enforce data standards and reconciliation rules

CSDM and Relationship Governance

Document and enforce hardware configuration standards aligned with the ServiceNow Common Service Data Model (CSDM)
Ensure accurate asset-to-service relationships and dependency mappings where defined
Perform spot checks and targeted reviews to validate CI relationships supporting reliable service impact analysis

Stakeholder Collaboration

Partner with TAM, Procurement, Operations, and Facilities teams to align asset intake, refresh cycles, and lifecycle processes
Coordinate with stakeholders to ensure CMDB standards are followed during acquisitions, changes, and decommissioning
Serve as a subject-matter expert on CMDB data governance and best practices

Reporting, Enablement, and Continuous Improvement

Generate and distribute CMDB and asset reports to support operational, financial, and compliance decision-making
Train and guide IT staff and stakeholders on CMDB procedures, data quality expectations, and configuration management best practices
Stay current on ServiceNow platform enhancements, industry trends, and emerging configuration management practices

Required Qualifications

Demonstrated experience managing a ServiceNow CMDB, including CMDB Health, Data Manager, and Attestation
Hands-on experience with ServiceNow IntegrationHub, ETL processes, data streams, and third-party data sources
Strong understanding of asset and CI alignment and lifecycle relationships
Solid knowledge of ITIL v4 practices, especially Service Configuration Management and Asset Management
Bachelor s degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience

Preferred Qualifications

ITIL v4 Foundation certification
ServiceNow Certified Implementation Specialist (CIS) in Hardware Asset Management or Discovery
Experience with ServiceNow HAM Professional and advanced CSDM implementations
Proven experience managing large-scale hardware environments with 10,000+ CIs
Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel
Familiarity with compliance frameworks such as SOX, HIPAA, or NIST related to asset and configuration management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097274
Position Id: 8940556
Posted 1 hour ago

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