Customer Tech Analyst

Key Responsibilities: Coordinate and assist the Development Team with application support (quarterly releases, defects, change management). Work across cross-functional domains including Cloud, Infrastructure, and Security to ensure proper engagement of the development team when architecting, building, and supporting application architecture and integration. Document the integration of multiple systems (new and legacy) while reconciling the needs of other cross-functional teams or product portfolios. Communicate with stakeholders as needed to understand their functional requirements. Define, develop, and review technical specifications. Keep abreast of technology trends and developments. Qualifications: BS/BA in Comp Sci, Engineering or a related field and 5+ years of related work experience as an IT Systems, Product, or Business Analyst (or similar role). Strong verbal/written communication & facilitation skills. Recent hands-on experience with SAP IS-U. Experience working in a solution delivery environment. Required Skills: Ability to learn the accompanying business logic to translate requirements into technical specifications and help business counterparts in finding optimal solutions. Strong relationship management and collaboration skills, with the ability to work on cross-functional teams. Excellent communication skills, including the ability to explain technical details to both technical and non-technical audiences. Excellent analytical skills with strong problem-solving aptitude. Familiarity with Azure DevOps or Jira work management tools. Proficient in creating technical design documents, technical flows, sequence diagrams, etc. using Visio, Lucidchart or similar tools. Preferred Skills: Prior Electric and/or Gas Utilities industry experience. Prior experience with large complex enterprise systems. Familiarity with programming languages like C#, Java, VB, SQL. Knowledge of databases, system security and troubleshooting.