Software Engineer

About this Position:

Job Title: Software Engineer

DAILY DUTIES / RESPONSIBILITIES:

Essential Responsibilities:

• The Service Manager Engineer will report to the Bureau Chief of Information Technology Services.

• They will work with business units to collect and develop requirements for System Center Service Manager request and service offerings.

• The position is focused on administration and creation of new requests.

• Work with System Center Orchestrator.

• Create new orchestrator workflows, maintaining, and updating workflows.

• Work with Cireson.

• Maintain and update software and work with vendor to fulfill service requests.

• Updating JavaScript for service request offerings.

• Maintain, update, patch Service Manager, Orchestrator, and Cireson.

• Develop Reporting on Service Manager Usage.

• Interact with staff, other team members, all levels of management and internal and external organizations, including direct clients performing outsourced work, in the compilation and management of information needed for Service Manager request offerings.

• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment and make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.

• Some afterhours project and platform support will be expected.

Program Experience:

• Current or recent experience with Microsoft System Center Service Manger is required and will be given the highest weight.

• Experience should include well documented success with previous Microsoft System Center projects.

Technical Knowledge:

• Recent experience related to any or all the following technologies would be considered required for this position:

  • MS System Center Service Manager.

  • MS System Center Orchestrator.

  • Cireson web portal for Service Manager.

REQUIRED SKILLS:

• Minimum 3 years of working in a development role supporting Microsoft System Center Service Manager.

• Candidate needs to be able to demonstrate a deep understanding of services & features, site design & best practices.

PREFERRED SKILLS:

• Working knowledge of Cireson web portal for Service Manager.

• Working knowledge of System Center Orchestrator.

REQUIRED EDUCATION/CERTIFICATIONS:

• Bachelor's degree and/or 5 years of recent related work experience.

PREFERRED EDUCATION/CERTIFICATIONS:

• Microsoft Server Administration Related Certifications.