Technical Onboarding Specialist

Job#: 3020796

Job Description:

We are seeking a Technical Onboarding Consultant for a Banking client.

The role will sit Remotely with the occasional in-office visits (multiple locations) as needed.

Further details are below for review.

Details:

Client: Banking

Location: Work-from-Home (Must have the ability to go into the office on occasion as needed - very limited - multiple locations.)

Length: 6+ month Assignment (Long-term project with chance of fulltime conversion.)

Pay: $65 - $70/hour W2

The Sr. Technical Onboarding Specialist for Integration & Delivery (Enterprise Payments) plays a pivotal role in shaping and executing the strategic direction for our financial services clients technical onboarding experience. This position is responsible for leading complex integration projects that enhance customer experience during the onboarding process. The individual will be tasked with developing and delivering customer-facing training, ensuring that clients have seamless experience when integrating with their systems.

This role requires a deep understanding of both technical and non-technical aspects of client onboarding, as well as the ability to communicate effectively with various stakeholders. In this role, you will drive market benchmarking and gather voice-of-customer insights for a specific segment of clients, aiming to deliver a best-in-class technical onboarding process. You will lead a segment of onboarding projects that implement their solutions, ensuring that the onboarding content and training materials are tailored for both technical and non-technical stakeholders within client organizations.

Collaboration with Systems Integrators and client developer partners will be essential to accelerate the time to market for client integrations. Additionally, you will track and manage the time to revenue for client onboardings, ensuring that projects are completed efficiently and effectively. This position requires a blend of technical expertise and project management skills, as you will be expected to lead technical onboarding projects that involve API integrations, SFTP, EDI, XML, and TXT Batch Files.

Your ability to manage multiple projects in a fast-paced environment while meeting deadlines will be crucial to your success in this role. Strong written and oral communication skills are necessary, as you will be presenting senior leadership and working closely with various teams to ensure smooth onboarding experience for clients.

Responsibilities:

• Drive market benchmarking and voice-of-customer for a segment of clients to deliver a best-in-class technical onboarding process.
• Lead a segment of onboarding projects to implement the banks solutions.
• Manage the onboarding content and training materials aimed at technical & non-technical stakeholders within our client's organizations.
• Work with Systems Integrators/Client developer partners to accelerate time to market for client integrations.
• Track and manage time to revenue for client onboardings.

Requirements:

• 7+ years of relevant customer success experience with FinTech, Banks, or e-Commerce.
• At least 5+ years of experience delivering technical onboardings to clients.
• Technical expertise is sufficient to lead a technical onboarding project - including API integrations, SFTP, EDI, XML, and TXT Batch Files.
• Experience in project planning & management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
• Expertise in developing client facing workshop materials for technical onboarding.
• Proven written and oral communication skills include senior leadership presentation.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.