ServiceNow Developer
Bridgewater, NJ (Onsite)
Contract
Position Overview:
We are seeking a highly skilled ServiceNow Developer with expertise in all modules of ServiceNow to join our dynamic team. The ideal candidate will have a strong technical background, in-depth knowledge of ServiceNow platform, and a track record of delivering high-quality solutions. As a ServiceNow Developer, you will be responsible for designing, developing, testing, and implementing various ServiceNow modules to support our organization's IT Service Management (ITSM) and business process automation needs.
Responsibilities:
- Requirement Analysis: Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications for ServiceNow implementations.
- Module Development: Develop and configure ServiceNow modules, including but not limited to Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- Customization and Scripting: Customize ServiceNow applications using Client Scripts, Business Rules, UI Policies, UI Actions, and other scripting techniques to meet specific business needs and enhance user experience.
- Integration: Integrate ServiceNow with third-party applications and systems using REST, SOAP, and other integration methods.
- Workflows and Automation: Design and implement workflows and automation processes using Flow Designer, Workflow Editor, and other automation tools in ServiceNow.
- User Interface (UI) Development: Create intuitive and user-friendly interfaces for ServiceNow applications, including customizing forms, lists, and widgets.
- Data Management: Manage data within ServiceNow, including defining data structures, creating data sources, and managing import sets and transform maps.
- Performance Optimization: Identify and implement performance improvements, troubleshoot issues, and optimize ServiceNow platform to ensure smooth and efficient operations.
- Testing and Quality Assurance: Conduct unit testing, integration testing, and support user acceptance testing (UAT) to ensure the quality and reliability of developed solutions.
- Documentation: Prepare comprehensive technical documentation, including design specifications, technical diagrams, and user guides.
- Training and Support: Provide training and support to end-users and internal teams on ServiceNow features and functionality.
- Security and Compliance: Ensure ServiceNow solutions adhere to security best practices and compliance requirements.
- Stay Up-to-date: Keep abreast of the latest ServiceNow releases, features, and best practices to continuously enhance your knowledge and skillset.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as a ServiceNow Developer with hands-on expertise in all modules of ServiceNow.
ServiceNow Certified Application Developer certification is preferred.
Proficiency in JavaScript, HTML, CSS, and other web technologies.
Strong understanding of IT Service Management (ITSM) processes and best practices.
Experience in integrating ServiceNow with external systems and applications.
Knowledge of ITIL framework and best practices.
Excellent problem-solving and analytical skills.
Effective communication and collaboration skills to work with cross-functional teams and stakeholders.
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